What are the responsibilities and job description for the Customer Support Assistant position at BeloForm Craft?
Company Description
About Us
At Beloform, we are committed to redefining industry standards through innovation, precision, and a client-centered approach. Based in Cincinnati, OH, our company has built a solid reputation for delivering high-quality services and products across various markets. We value collaboration, professional growth, and long-term partnerships. As we continue to expand, we are looking for a dedicated Marketing Assistant to join our growing team.
Job Description
Job Description
We are currently seeking a Customer Support Assistant to join our growing team in Cincinnati, OH. This position plays a key role in ensuring customer satisfaction by providing professional and timely assistance to clients, handling inquiries, and resolving issues effectively.
Responsibilities
Qualifications
Benefits
About Us
At Beloform, we are committed to redefining industry standards through innovation, precision, and a client-centered approach. Based in Cincinnati, OH, our company has built a solid reputation for delivering high-quality services and products across various markets. We value collaboration, professional growth, and long-term partnerships. As we continue to expand, we are looking for a dedicated Marketing Assistant to join our growing team.
Job Description
Job Description
We are currently seeking a Customer Support Assistant to join our growing team in Cincinnati, OH. This position plays a key role in ensuring customer satisfaction by providing professional and timely assistance to clients, handling inquiries, and resolving issues effectively.
Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Assist customers with orders, returns, and general service questions
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal departments to resolve issues and ensure customer needs are met
- Monitor and follow up on pending customer requests
- Identify opportunities to improve customer service processes
- Support other administrative tasks as needed
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Previous experience in customer service or support role
- Strong communication and problem-solving skills
- Ability to multitask and manage time effectively
- Proficiency in Microsoft Office Suite
- Detail-oriented and organized
Benefits
- Competitive salary: $41,000 – $45,000 per year
- Opportunities for career growth and professional development
- Supportive and team-oriented work environment
- Paid time off and holidays
- Health, dental, and vision insurance options
- On-the-job training and skill-building opportunities
Salary : $41,000 - $45,000
