Branch Operations Specialist

Branch Operations Specialist for our Cincinnati Branch

Overview:

Belt Power LLC is a full-service distributor and fabricator specializing in the fulfillment of conveyor system requirements for the manufacturing and material handling industry. We place an emphasis on providing quality, value added components. Our product line ranges from conveyor belts, equipment, components and belting accessories to rubber, hose, and gasket products. Whether a large-scale operation or a small business looking for your first conveyor system, Belt Power LLC can provide you with the correct parts and solution for your specific application.

Job Summary:

The Branch Operations Specialist oversees office activities, production, and facility management for one or more branch operations and locations.

Responsibilities:

• Responsible for handling quotes and orders for outside salespeople, and customers.
• Maintains on-time quote and order acknowledgement response time.
• Periodically meets with and manages vendors/suppliers.
• Product sourcing responsibilities.
• Responsible for occasional local customer visits and ride-along with outside sales team (varies depending on branch needs.)
• Works with branch belt shop leader/manager to optimize shop production.
• Assists with scheduling installations.
• Optimizes shop fabrication and workflows.
• Oversees shop supply orders and approve.
• Reviews inventory level.
• Responsible for initiating (in cases doing the ordering) inventory re-orders.
• Understanding of all shop processes; including shipping, receiving, fabrication, etc.
• Strong understanding of all shop equipment and knows how to operate it.
• Shop equipment maintenance scheduling and maintenance programs.
• Manages inside salespeople (AM) inside the branches of responsibility. Maintains expected on time quote and order acknowledgement response time.
• Manages shop employees: Belt Shop Manager, Belt Shop Technicians, Shipping / Receiving.
• Manages and approves work and PTO schedules for branch employees.
• Verifies branch hourly employee times cards.
• Oversee repairs/upgrades to branch physical structure and facilities for branch.
• Responsible for maintaining facility IT equipment, computer system, and phone system.
• Schedules and coordinates outside contractors needing access to the branch.
• Becomes branch single point of contact for intercompany branch communication.
• Communicates all branch activities to supervisor.
• Handles customer requests with a sense of urgency.
• Builds and maintains customer and vendor relationships.
• Serves as the key contact for any issues from the quote to invoicing.
• Accurately processes quotes, orders, returns, and purchasing via phone, fax, email, and the use of the ERP. Processing these transactions may be via communication directly with the customer and in conjunction with outside sales representatives.
• Estimate date of delivery to customer, based on production, and delivery schedules.
• Reviews open order reports daily, ensuring customer expectations are being met.
• Issues and follows up on purchase orders to vendors.
• Follows through on each transaction to completion.
• Works closely with outside sales, operations, and accounting teams.
• Provides new customer data and current customer data to the Accounts Receivable Department.
• Some travel may be required for the following:
  • Business development
  • Continuous Improvement
  • Installs
  • Customer sites
  • Trade Shows
  • Product Training
• Other duties as assigned.

Requirements:

• Previous experience in industrial distribution.
• Strong mechanical background.
• Organization and prioritization skills; attention to detail.
• Highly responsive to and respectful of customer needs.
• Attention to detail and observant in discussions with customers.
• Cold call in person and over the phone with ease.
• Previous experience with ERP systems.
• Ability to lift up to 50 pounds.
• Overtime hours and weekend work may be required.
• Overnight travel
• Valid driver’s license and clean driving record.
• Must be able to pass a drug screen and background check.
• High school diploma or equivalent education.

Desired Characteristics:

• Ability and desire to quickly learn new processes and systems.
• Ability to work as part of a team and collaborate with colleagues.
• Reliability, integrity, accuracy, teamwork, positive attitude, organized, intelligent, proactive, and adaptable.
• Strong communication skills, both written and verbal.

Physical Demands:

The Branch Operations Specialist may lift and / or move up to 50 pounds and will require manual dexterity and strength in arms and feet to manipulate equipment controls. Tools, and other items used to make adjustments and/or minor maintenance. Will use hands, arms, back, and shoulders to handle, installs, position, move items, and manipulate other objects. Could be in a sitting, standing, bending, kneeling, or sitting position for long periods of time.

Work Environment:

While performing the duties of this position, the Branch Operations Specialist will be regularly exposed to working near moving and mechanical parts and equipment. The noise level in the work environment can be loud.

Position Type and Expected Hours of Work:

This is a full-time position in a shop and at the customer site. Typical workdays and hours are Monday through Friday, 7:30am to 4pm. Frequent overtime hours and weekend work may be required.

Pay Range: $64,000 - $80,000 a year