What are the responsibilities and job description for the Corporate Relocation Coordinator position at Beltmann?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following : (Other duties may be assigned.)
- Conduct introductory calls, explain move process, and provide literature to transferee.
- Manage daily task list, emails, etc.
- Coordinate entire relocation from start to finish by establishing customer needs and concerns.
- Schedule pre-move survey.
- Communicate with customers and accounts effectively throughout the relocation process.
- Build relationships with customers and accounts to maintain satisfaction.
- Schedule pick-up and delivery dates; set realistic expectations.
- Provide moving industry knowledge to customers and accounts.
- Work closely with operations team to ensure coverage.
- Work with third-party suppliers.
- Conduct quality calls daily during the move process; facilitate changes as necessary.
- Ensure proper authorization for requested services.
- Interact with departments as needed to service customers.
- Maintain comprehensive notes and data in internal / external systems.
- Manage post-move process : debris removal, survey, etc.
QUALIFICATIONS & EXPERIENCE REQUIRED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required.
SUPERVISORY RESPONSIBILITIES
This role has no direct supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually mild.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)