Patient Care Coordinator

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience.

Responsibilities

· Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.

· Successfully utilize the scheduling system to maximize test opportunities for the office.

· Actively call current, past, and potential patients through identified sources. Track and report appointment results.

· Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.

· Responsible for professional answering incoming phone calls and messages, as well as follow-up phone calls and appointments with patients.

· Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).

· Verify patient eligibility and insurance benefits. Coordinate with insurance department until claim is funded.

· Reconcile cash balance and manage Account Receivables, including making bank deposits.

· Maintain a clean and welcoming office and work environment.

Qualifications

· High School diploma or equivalent is required.

· 2 years’ office experience is preferred.

· 2 years’ sales and/or customer service experience preferred.

· Must be proficient in MS Office.

· Must be able to work 830am-4pm, with occasional additional hours

· Team player with an enthusiastic and positive attitude

Beltone offers innovative hearing technology, plus superior patient care which makes us a great place to grow professionally. You can expect a wide range of excellent employee benefits that make it truly rewarding to work with us. This position offers paid training and salary is commiserate with experience. We value commitment to excellence in patient care, integrity, and respect for our internal staff.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What makes you believe that this position is a good fit for you?

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $13 - $17