What are the responsibilities and job description for the Patient Care Coordinator / Technician position at Beltone New England?
Description
Happy and Friendly working environment. Looking for a positive upbeat person that is dependable. Customer Service skills a Must, Sales Experience a plus but not mandatory. Monday- Friday 9:00am-5:00pm. Cleaning duties, filing, incoming and outgoing calls. Patient scheduling and interacting. Insurance verification and inventory management.
The Patient Care Coordinator / Technician position helps the Hearing Care Practitioner in the office manage the patients by helping them with their hearing aids, checking the hearing aids to see if they are working properly and ensuring they are clean, helping to sync hearing aids to their phones, and any other tasks to ensure the patient's hearing aids are functioning properly.
Job Type: Full-Time
Salary: $20 per hour (based on experience)
Benefits:
- 401(k) with a 4% match after 1 year
- Health, Dental and Vision Insurance
- FSA
- Life insurance
- Short- and Long-Term Disability
- AFLAC
- Vision Insurance
- 9 Paid Holidays Off
- Up to 10 Days of Paid Time Off
- Paid Birthday Day Off
- Pet Bereavement
- Monthly office bonuses if you reach your goal
- Employee Discount
- Employee Assistance Program (EAP)
Why us?
- We are locally owned and operated and always have been
- Our passion is to bring people back into life’s conversations
- We have 63 locations in 9 states, so we know how to run a successful practice
- We have the best sales contests with great prizes and cash awards for your hard work
- We provide virtual, and live training and coaching to keep you on top!!
- We provide one of the best in-house, paid training programs available in the country
- Our culture is based on strong Customer Service, Innovation/Technology and the Beltone Experience
- Our Philanthropy efforts help many people in need that we care about!
- Enjoy working for a company that values confidence, honesty, dedication, fun, and being colorful in your own way!
Responsibilities:
- To assist the Hearing Care Practitioner with the patients after care
- Assess patients for possible hearing issues and related disorders
- Administer hearing evaluations, tests, or examinations to patients in order to collect information on the type and degree of impairment they have
- Fit hearing aids and provide auditory rehabilitation to all in need
- Act as an ambassador in the community via outreach programs
- Use Speech Mapping for Real-Ear measurement
- Obtain ear mold impressions when needed
- Establish professional customer/employee/vendor relationships with a strong commitment to customer service
- Counsel patients during and after the evaluation process
- Meet the clinics monthly financial goals
- Conducts prospecting
- Insure conformance to vision, mission and values of the organization
Requirements
- Utilize the Computer to program Hearing Aids
- Must have excellent eye to hand coordination to conduct exam
- Ability to multitask
- Relate to all age groups
- Present a professional image
- Must exhibit a positive energy level
- Be a good listener
- Have strong selling skills but balanced with a passion to genuinely help people
Salary : $20
