What are the responsibilities and job description for the Hearing Care Technician/PCC Float position at BELTOPIA LLC?
Job Description
Job Description
The Hearing Care Technician / PCC float will assist in hearing aid adjustments, repairs, internal prospecting, scheduling, and routine office maintenance. This individual will help build and retain our patient database and increase hearing aid sales. This position is full-time (M-F, 8 : 30am - 5pm) with a 50 / 50 split between our Morristown and Greenville Tennessee offices.
A license will be required for this position but we are willing to train and mentor any interested candidate in the licensing process. Candidates must have a minimum of 2 verifiable years of completed college education.
Highlights :
Meet with patients and conduct routine / annual hearing screenings
Make ear impressions and molds, order products and supplies
Fit hearing aids and assist with adjustments, questions, and troubleshoot problems
Assist with repair and adjustments of hearing aids
Provide care and use instructions to patients
Conduct post-fitting orientations and warranty checks
Maintain patient files and perform clerical duties and other administrative support functions
Calling to follow-up with patients
This position will also require the ability to cover the front desk when coverage is needed in either office. This will include all functions of the patient care coordinators position : customer service, schedule management, inventory, supply order etc.
Minimum Qualifications :
Candidates must have a minimum of 2 verifiable years of completed college education.
Proficient in Microsoft Office
Audiology Assistant license or Hearing Aid Dispensing license
Previous sales experience or customer service experience
Preferred Qualifications
A strong work ethic
Strong interpersonal and organizational skills
Ability to prioritize and handle a high volume of patients
Work as a team player and be reliable
Have superior customer service skills
We are an Equal Opportunity Employer
Benefits : 401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Paid time off
Professional development assistance
Vision insurance
Schedule : 8 hour shift
Day shift
Monday to Friday
Experience :
Customer service : 1 year (Preferred)
Retail sales : 1 year (Preferred)
Work Location : In person. Remote work is not available for this position
