What are the responsibilities and job description for the Broadband Quality Assurance Manager position at Bemana?
Bemana is searching for a Quality Assurance Manager to join our client’s team in the Southeast, predominately FL and GA.
Under the general direction of and reporting to the Director of Broadband Service, The Quality Assurance Manager is primarily responsible for overseeing the quality of services rendered by our vendors for HVAC systems, generators, electrical, fire suppression, and telemetry / monitoring systems.
The ideal candidate will have extensive hands-on experience with HVAC systems, electrical infrastructure, and power generation equipment, combined with a keen eye for detail and a solid understanding of service evaluation, audits, and vendor management.
Essential Duties And Responsibilities
- Develop and maintain service quality control systems, with a focus on HVAC systems, generators, electrical, fire suppression, and telemetry / monitoring systems.
- Regularly evaluate the services provided by vendors, ensuring alignment with industry standards and company expectations.
- Collaborate with cross-functional teams and vendors to understand service expectations and standards.
- Inspect the services rendered, comparing them to the requirements to ensure high-quality services are provided on time.
- Keep accurate documentation and perform statistical analysis of service quality.
- Conduct regular service quality audits to ensure compliance with standards and regulations.
- Track, communicate, and resolve service quality issues.
- Assists with demand related calls when needed
- Implement training programs for internal teams regarding quality control activities.
- Participate in vendor selection processes by evaluating potential vendors’ ability to meet quality standards.
- Monitor risk management activities related to service provision.
Education / Experience / Skills
Compensation And Benefits
Salary : $75,000
