What are the responsibilities and job description for the Customer Service Rep- National Accounts position at Ben E. Keith Company?
The Customer Service Representative – National Accounts is responsible for performing day-to-day account management responsibilities to foster and ensure positive client relationships with BEK customers. This job requires excellent people skills. You must respond in a friendly and accommodating manner to customer’s daily challenges and questions via telephone and email. This person must possess the ability to work in a fast-paced environment. This position will require that you learn specific knowledge of customer’s order guides and practices.
Covers will call counter (if needed)
Responsible for special shipment of customer orders using, UPS, FedEx, or Parcel Post
Covers National Account Manager vacations and sick leave
Interact with clients on assigned accounts to maintain positive relationships with BEK customers and ensure the fulfillment of the customer agreement
Monitor order activity to ensure accurate purchasing and customer satisfaction
Perform daily operational activities, inventory management and reporting
Job Requirements
High School Diploma or GED required
Must be able to pass a criminal and motor vehicle background check, drug screen, and physical exam
Data entry and computer skills required
Previous food service experience and food product knowledge a plus
Ability to follow directions and operational guidelines
Solid interpersonal skills
Good written and verbal communications skills
Must be customer-focused and have a strong attention to detail
NOTE: Normal schedule for this position is Sunday - Thursday 8AM - 5PM and rotating Saturday mornings (8AM - 12PM) approx.. once per month. You MUST be able to work this schedule to be considered for this position.
