Business Support Specialist - HR

Position Range: $53,980 - $80,970. 
Hiring Range: $60,728 - $74,223.

Most applicants’ offers will fall within this hiring range based on qualifications, experience, and alignment with the role’s needs.

OUR MISSION
Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.
OUR VALUES
We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety.  Employees and representatives of BFT are expected to uphold our values and mission.

NATURE OF POSITION
Provide exceptional customer service to members of the public and employees by maintaining front desk operations at BFT’s Administrative building. Serving as a key point of contact for the organization, this position ensures compliance with safety protocols for building access. The Business Support Specialist also supports the Human Resources and Labor Relations department and collaborates with other departments to assist with cross-functional tasks as needed.

• Provide oversight to the Front Desk of the Administration Building.
• Assist the various teams throughout the Agency with administrative tasks, such as data entry, scheduling, and file management.
• Assist the Human Resources team with various administrative tasks and provide overall support to BFT’s Administrative building.
• Maintain front desk protocols, ensuring building safety and access guidelines are adhered to.
• May assist the Safety and Training department with various data entry tasks.
• Answer and route phone calls, emails, and inquiries to the appropriate departments.
• Issue visitor badges and monitor access to ensure security procedures are upheld.
• Provide accurate information regarding BFT services, policies, and programs.
• Handle customer inquiries and complaints in a professional and timely manner, escalating issues as needed.
• Perform clerical duties including but not limited to filing, typing and answering telephones.
• Support Human Resources and Labor Relations in preparing documents, reports, and correspondence.
• Assist in accepting paratransit eligibility applications.
• Work with and maintain confidential information.
• Maintain regular and punctual attendance.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of human resources processes and best practices.
• Understanding of office procedures and administrative practices.
• Awareness of confidentiality requirements and the importance of handling sensitive information securely.
• Efficient in basic clerical duties such as filing, typing, faxing, recordkeeping, and data entry.
• Compile, analyze, and prepare data for various reporting purposes.
• Deal tactfully with the public; establish cooperative working relationships with those contacted during work.
• Learn new technologies, policies, procedures, and guidelines established by professional organizations and/or governing agencies.
• Utilize office equipment and other relevant technology (software and systems) to meet business needs.
• Understand, follow, and communicate clearly and concisely, both orally and in writing.
• Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
• Exercise sound judgment in making decisions.
• Focus on tasks and recall details; handle frequent interruptions.

MINIMUM QUALIFICATIONS
Associate degree in Business Administration or related field from an accredited institution and two years of administrative support in Human Resources or related experience; or an equivalent combination of education, training, and experience. Must possess a valid driver’s license.

LICENSES, CERTIFICATIONS & OTHER REQUIREMENTS
None.

PREFERRED QUALIFICATIONS
Bachelors’ degree in Business Administration from an accredited institution and 2 years of administrative support in Human Resources.

• Collaboration:   Shares time and knowledge with others; adjusts priorities as circumstances dictate; follows through on commitments, accepts responsibility for actions, resolves interpersonal conflicts constructively.  
• Diversity: Demonstrates an awareness and respect of cultural and individual values.  Treats all people with dignity, courtesy and respect.
• Fiscal Accountability: Actively contributes to the productivity of the agency; demonstrates good stewardship of company time and resources; displays high standards of ethical conduct.
• Customer Service:  Anticipates the needs of internal and external customers; delivers quality work products and services within expected timeframes. Considers and responds appropriately to people in various situations.
• Innovation: Considers new approaches to situations; encourages ideas and improvements.
• Sustainability: Actively encourages environmental benefits and the conservation of natural resources.
• Safety: Adheres to safety related laws, regulations, standards, and practices; performs work in a safe manner; encourages and supports others to be safe while at work.

Salary : $53,980 - $80,970