Transportation Supervisor

Supervise coach operators and paratransit drivers and the daily activities associated with a public transit operation; actively supports operators/drivers in enhancing quality service and ensuring compliance with applicable Federal, State, and local laws, rules, and regulations related to public transit operations, including the Americans with Disabilities Act (ADA).

• Review and coordinate the work plan for assigned staff.
• Monitor daily operations to ensure adequate staffing, inventory, and vehicle availability.
• Provide on-the-job training and counseling to operators/drivers.
• Maintain service and public safety; respond to operator/driver concerns about safety, service interruptions or delays; recommend corrective action to resolve issues.
• Investigate and address passenger complaints regarding schedules, timeliness of service, safety concerns, missed stops and other services; resolve within operational guidelines. 
• Perform ride checks as necessary to respond to passenger or public relations problems; provide follow-up communication with the originator of the complaint.
• Respond to and protect accident scene, take photos, collect statements, and gather information; work with appropriate emergency services ensuring public and passenger safety at accident scene.
• Interview all appropriate parties and witnesses at accident scene; document the scene; prepare and review accident documentation; provide recommendations.
• Conduct random field observations to evaluate coach operator and paratransit driver efficiency in the interaction and care of passengers and driving ability; make recommendations as necessary.
• Ensure that operators and drivers adhere to Agency standards of safety, courtesy, and reliability; while following Agency policies, rules, and schedules.
• Prepare written reports and other documentation.
• Work with and maintain confidential information.
• Demonstrate regular and punctual attendance.
• Other duties as assigned.

KNOWLEDGE & RESPONSIBILITIES

• Understand and apply Federal Transit Administration regulations governing the delivery of transit and paratransit services including Department of Transportation Americans with Disabilities Act regulations.
• Principles and methods of supervision, training, and employee development.
• Understand transit system investigative methods and techniques including report documentation.
• Basic knowledge and operation of accessibility-related equipment and features based on ADA regulations.
• Understand and apply collective bargaining and labor agreements to supervise, train, evaluate, and motivate staff in a union environment 
• Familiar with the geography, major transit routes, and landmarks of Benton and Franklin Counties; read schedules, paper/electronic maps and comprehend directions of travel.
• React quickly and calmly in emergency situations and adopt an effective course of action within established guidelines.
• Operate two-way radio and computerized dispatch system.
• Safely operate a transit bus and other applicable vehicles related to assigned activities.
• Ability to relate and communicate with diverse population and groups with empathy and respect.
• Prioritize diverse assignments and conflicting demands.
• Write clear, concise reports and other documentation.
• Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.
• Utilize office equipment and other relevant technology (software and systems) to meet business needs.
• Understand, follow, and communicate clearly and concisely, both orally and in writing.
• Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
• Exercise sound judgment in making decisions.
• Focus on tasks and recall details; handle frequent interruptions.

MINIMUM QUALIFICATIONS

High School Diploma or G.E.D. equivalent and five-years of driving experience operating a motor vehicle with an excellent driving record; two-years of lead or supervisory experience in a transit agency; or an equivalent combination of education and experience. Must possess a valid driver’s license.

LICENSES, CERTIFICATIONS & OTHER REQUIREMENTS

Must obtain and maintain the following licenses and certifications for continued employment at BFT:

• Class B Commercial Driver’s License (CDL) with passenger endorsement and no air brake restriction or ability to obtain within 180-days of employment.

 PREFERRED QUALIFICATIONS

Associate Degree in Business Management, Public Administration or related field from an accredited institution, and experience in supervising union employees, preferably in a public transit environment.

 

• Collaboration:   Shares time and knowledge with others; adjusts priorities as circumstances dictate; follows through on commitments, accepts responsibility for actions, resolves interpersonal conflicts constructively.  
• Diversity: Demonstrates an awareness and respect of cultural and individual values.  Treats all people with dignity, courtesy, and respect.
• Fiscal Accountability: Actively contributes to the productivity of the agency; demonstrates good stewardship of company time and resources; displays high standards of ethical conduct.
• Customer Service:  Anticipates the needs of internal and external customers; delivers quality work products and services within expected timeframes. Considers and responds appropriately to people in various situations.
• Innovation: Considers new approaches to situations; encourages ideas and improvements.
• Sustainability: Actively encourages environmental benefits and the conservation of natural resources.
• Safety: Adheres to safety related laws, regulations, standards, and practices; performs work in a safe manner; encourages and supports others to be safe while at work.

Salary : $70,692 - $79,608