What are the responsibilities and job description for the Shift Leader position at Ben & Jerry's Williamburg?
Job Overview
We are seeking a dedicated and experienced Shift Leader to join our dynamic team. The Shift Leader will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and maintaining high standards of food safety and quality. This position is ideal for individuals with a strong background in the food industry who are passionate about leading teams and delivering an outstanding dining experience.
Duties
- Supervise and coordinate the activities of team members during shifts to ensure efficient operations.
- Provide exceptional customer service by addressing guest inquiries, resolving complaints, and ensuring satisfaction.
- Manage cash handling processes, including transactions, register reconciliation, and end-of-shift reporting.
- Train and develop staff on food handling procedures, safety protocols, and customer service best practices.
- Maintain cleanliness and organization of the dining area, kitchen, and storage spaces in compliance with health regulations.
- Monitor food preparation and presentation to ensure adherence to quality standards in fine dining settings.
- Assist with catering events as needed, ensuring all details are executed flawlessly.
- Foster a positive team environment by motivating staff and promoting teamwork.
Qualifications
- Proven experience in a leadership role within the food service industry is preferred.
- Strong cash handling skills with attention to detail.
- Excellent customer service skills with the ability to engage positively with guests.
- Knowledge of food safety regulations and best practices for food handling.
- Experience in training development for new hires or existing staff members.
- Familiarity with fine dining operations or catering services is a plus.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Strong communication skills and team management capabilities.
Join our team as a Shift Leader and contribute to creating memorable dining experiences while leading a passionate team!
Job Type: Part-time
Pay: $16.00 - $24.00 per hour
Expected hours: 15 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- Day shift
- Evening shift
People with a criminal record are encouraged to apply
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
Ability to Commute:
- Williamsburg, VA 23188 (Required)
Ability to Relocate:
- Williamsburg, VA 23188: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $24