What are the responsibilities and job description for the Client Success Coordinator position at Benafica, LLC?
Job Summary
Benafica is a leading Insurtech ICHRA (Individual Contribution Healthcare Reimbursement Arrangement) administrator and TPA, bringing simplicity, accuracy, and peace of mind to businesses and individuals looking for a modern approach to healthcare benefits. Headquartered in Woodbury, MN, Benafica provides employers, associations and insurance companies with innovative cost saving benefit solutions and administration.
Benafica is seeking a Client Success Coordinator to serve as the primary point of contact for our employers, employees, and clients. Your responsibilities will include overseeing billing and payment processes, managing client accounts, and delivering exceptional customer service. You will collaborate with internal teams and clients to ensure accurate billing, resolve discrepancies, and provide guidance on benefit plans.
Responsibilities
- Develop and maintain positive relationships with partners and carriers.
- Collaborate with clients and internal teams to resolve inconsistencies and errors.
- Maintain accurate records for each client in the CRM, including clerical and census information.
- Provide customer service and product knowledge to clients, responding to inquiries via phone or email.
- Present, communicate, and educate clients on changes as needed.
- Coordinate external and internal implementations of new groups as necessary.
- Audit and ensure accurate billing for clients.
- Follow all federal and state regulations, and best practices for avoiding errors and omissions.
Experience
- High school diploma required; Bachelor's degree preferred.
- 2 years of experience in billing, accounts payable/receivable, and/or customer support.
- Proficiency in CRM software and Microsoft Office suite.
- Excellent oral and written communication skills.
- Strong attention to detail with excellent organizational skills.
- Self-starter who takes initiative to identify problems and lead by example.
- Ability to work in a fast-paced environment.
What Benafica Offers
- Employer-paid health, dental, vision, long term disability, and life insurance
- Voluntary disability and accident/critical illness
- HSA plan contributions
- Paid time off
- Paid holidays
- 401K employer matching
Job Type
- Full-time
- On-site
Pay Structure
- Base Salary $45-55K
Benafica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer Service: 2 years (Preferred)
Ability to Commute:
- Saint Paul, MN 55125 (Preferred)
Work Location: In person
Salary : $45,000 - $55,000
