What are the responsibilities and job description for the Sales Associate position at Benbrook Ace Hardware?
About Benbrook Ace Hardware
Benbrook Ace Hardware is family owned and will open the doors to the public on October 19th. Great people will make Benbrook Ace Hardware stand out in our community, and we are looking for individuals who strive for personal and professional growth. Our core values are winning, excellence, love, integrity, gratitude, humility, and teamwork. W.E. L.I.G.H.T.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Customer Service:
• Provide a positive representation of Benbrook Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor, work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every
customer, every time.
Store Operations
• Create a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Maintain back stock levels.
• Daily maintenance and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Provide a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Aid Department Specialists, i.e., price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to Manager for follow up.
• Communicate any merchandising, cost control or sales idea to Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.
Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
• WINNING– Amaze our customers, our associates and our communities by delivering on our helpful promise.
• EXCELLENCE – A disciplined approach to achieve outstanding results through continuous improvement.
• LOVE – Showing our love for the work we do, our customers, and our associates.
• INTEGRITY – An authentic commitment to moral and ethical behavior.
• GRAITITUDE – The attitude we show to all that enter Benbrook Ace Hardware.
• HUMILITY – The humble appreciation that every person is unique and valued.
• TEAMWORK – Together we can achieve extraordinary things.
Minimum Skills, Requirements and Qualifications
• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing