What are the responsibilities and job description for the Product Service Representative - Day Shift position at BENCHMADE?

Overview : Our Core Values

ELEVATE EVERYTHING We each bring a specific set of skills to the table, offering up our expertise and resources to enhance the work of others. We challenge each other to be the best in order to achieve enduring value in the eyes of our customers.

BETTER IS BETTER There is no finish line; we strive for continuous improvement in everything we do. We obsess over every detail to find ways to improve both our products and our process.

UNAPOLOGETICALLY ACCOUNTABLE Were open and honest in how we speak and listen. We celebrate each others successes, and collectively rally to solve every challenge. We own it!

COURAGEOUS INNOVATION There are elegant ideas awaiting discovery in everything we do. We push everyone around us to pursue those ideas openly so we can continue to dominate the category.

COMMUNITY DRIVEN - As a family business, we understand the importance of enriching the communities we call home. As a company, and as individuals, we work to make our expertise available to do the most good for those around us.

Product Service Representative

We are currently recruiting for a Product Service Representative to join the Benchmade Knife Company team. The Product Service Representative is responsible for reviewing product / warranty problems with the Benchmade consumer and initiate routine actions or solutions for repair and replacements guided by Benchmade LifeSharp and warranty policies. This is a data entry position.

Responsibilities :

Job Responsibilities :

Create customer accounts in the ERP system (Syspro) & CRM
Review customer notes from warranty form and / or CRM history notes
Create service RMAs with specific customer notes to insure repair tech performs accurate repair of customers knife.
Confirm receipt, track shipments, and communicate status updated to customer via email.
Processes service walk-ins.
Verify customer repairs do comply with Federal Laws and Benchmade standards (Automatic Knives).
Create or update customer accounts and initiate automated emails.
Report daily numbers
Other duties may be assigned as needed which may include : General return RMA processing assistance.

Qualifications : Qualifications :

A High School Diploma or GED equivalent is required. Equivalency to the qualification standard will also be considered.

Experience in a customer service support position, preferably in a manufacturing environment is preferred

Experience with demonstrated problem resolution abilities required.

Strong verbal and written communication skills required.

Working knowledge of knife handling and operation is strongly desired.

Knowledge of Customer Relationship Management (CRM) database highly preferred.

Understanding of the importance of Customer Intimacy and providing world class service required.

Ability to multi-task

Ability to type 40 wpm preferred but not required.

Proficient in Microsoft Office Suite products. i.e. Word, Excel etc.

Ability to work well in a team environment required.

Demonstrates flexibility, detail oriented, and follow through.

Benchmade offers our employees a wide variety of comprehensive rewards and benefits including :

Competitive pay

Cash profit sharing and performance incentives

Medical including Prescriptions and Vision

Dental including Orthodontia

Short-Term and Long-term Disability

Life & Accidental Death and Dismemberment

401K with company match

Fitness Center Reimbursement

Pay for time off, including holiday, bonus holidays, vacation, sick, bereavement and jury duty

Employee Assistance Program

Flexible Spending Account

Outstanding employee discounts on Benchmade products and other partner companies

Tuition reimbursement

Targeted development planning and learning opportunities

Employee and family events throughout the year

Most importantly, Benchmade provides a fun, family oriented and entrepreneurial work environment

This is an exciting time to be part of a company on the verge of even greater success. If you think you have what it takes to be part of a company that strives to create a working environment that stimulates team spirit, passion, engagement, and achievement, complete an application today. Please include a resume with your online application.

Benchmade Knife Company, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status, age, disability or genetics. In addition to federal law requirements, Benchmade complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, benefits, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For more information about our commitment to equal employment opportunity, please see this government poster : Know Your Rights : Workplace Discrimination is Illegal . If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact TalentAcquisition@benchmade.com or 1-800-800-7427.

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