Demo

Account Resolution Specialist

Benchmark Auto Sales, Inc
Asheville, NC Full Time
POSTED ON 4/23/2025
AVAILABLE BEFORE 6/22/2025

Are you a motivated and detail-oriented professional looking for an exciting opportunity? We are seeking an Account Resolution Specialist to join our team! This role is perfect for someone with strong communication skills, a customer-focused attitude, and experience in collections or customer service.

About the Role:

As an Account Resolution Specialist, you will play a vital role in managing customer accounts, contacting customers for payments, resolving overdue accounts, and maintaining positive relationships. Your ability to negotiate and maintain professionalism will be key to your success.

Key Responsibilities:

* Monitor and manage assigned customer accounts to ensure timely payments.

* Contact customers by phone, email, and mail regarding overdue payments, payment arrangements, and account status.

* Maintain accurate records of customer interactions and account updates.

* Provide customer service by answering account inquiries, resolving disputes, and assisting with payment plans.

* Collaborate with the sales and underwriting team to provide updates on customer payment history.

* Conduct skip-tracing activities to locate customers when necessary.

* Work with the repossession team to initiate repossession procedures when required.

* Adhere to all company policies, local regulations, and fair debt collection practices.

* Maintain a professional and empathetic approach when dealing with customers, ensuring a positive customer experience.

Qualifications:

* Previous experience in collections, customer service, or a related role is preferred.

* Excellent communication and negotiation skills.

* Strong organizational skills and attention to detail.

* Ability to handle difficult conversations while maintaining a professional demeanor.

* Familiarity with auto loans, lease here pay here programs, or finance is a plus.

* Basic computer skills and ability to use collections software.

* High school diploma or equivalent.

Why Join Us?

We offer a supportive and collaborative work environment where you can grow your skills and make a real impact on our business. Your contributions will be recognized and valued as part of a dynamic team.

If you’re ready to take on this exciting challenge, we want to hear from you! Apply today to join our team and help us deliver outstanding service to our customers.

Job Type: Full-time

Pay: $36,000.00 - $51,397.73 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Ability to Commute:

  • Asheville, NC 28806 (Required)

Work Location: In person

Salary : $36,000 - $51,398

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Account Resolution Specialist?

Sign up to receive alerts about other jobs on the Account Resolution Specialist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,127 - $74,416
Income Estimation: 
$63,136 - $89,556
Income Estimation: 
$65,286 - $88,078
Income Estimation: 
$225,631 - $384,383
Income Estimation: 
$43,046 - $55,491
Income Estimation: 
$48,405 - $61,728
Income Estimation: 
$48,405 - $61,728
Income Estimation: 
$65,286 - $88,078
Income Estimation: 
$38,254 - $48,365
Income Estimation: 
$42,135 - $52,604
Income Estimation: 
$43,046 - $55,491
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Benchmark Auto Sales, Inc

Benchmark Auto Sales, Inc
Hired Organization Address Chicago, IL Full Time
Are you a highly organized and detail-oriented professional with a passion for keeping things running smoothly? Are you ...

Not the job you're looking for? Here are some other Account Resolution Specialist jobs in the Asheville, NC area that may be a better fit.

Housekeeping Assistant

HOME SPECIALIST MV, Asheville, NC

housekeeping lead trainee

Home Specialist MV LLC, Asheville, NC

AI Assistant is available now!

Feel free to start your new journey!