What are the responsibilities and job description for the Account Resolution Specialist position at Benchmark Auto Sales, Inc?
Are you a motivated and detail-oriented professional looking for an exciting opportunity? Are you motivated by performance-based rewards and financial incentives for achieving targets? Do you have a competitive mindset and the drive to outperform expectations in a results-oriented environment?
We are seeking an Account Resolution Specialist to join our team! This role is perfect for someone with strong communication skills, a customer-focused attitude, and experience in collections or customer service.
About the Role:
As an Account Resolution Specialist, you will play a vital role in managing customer accounts, contacting customers for payments, resolving overdue accounts, and maintaining positive relationships. Your ability to negotiate and maintain professionalism will be key to your success.
Key Responsibilities:
- Monitor and manage assigned customer accounts to ensure timely payments.
- Contact customers by phone, email, and mail regarding overdue payments, payment arrangements, and account status.
- Maintain accurate records of customer interactions and account updates.
- Provide customer service by answering account inquiries, resolving disputes, and assisting with payment plans.
- Collaborate with the sales and underwriting team to provide updates on customer payment history.
- Conduct skip-tracing activities to locate customers when necessary.
- Work with the repossession team to initiate repossession procedures when required.
- Adhere to all company policies, local regulations, and fair debt collection practices.
- Maintain a professional and empathetic approach when dealing with customers, ensuring a positive customer experience.
Qualifications:
Previous experience in collections, customer service, or a related role is preferred.
Excellent communication and negotiation skills.
Strong organizational skills and attention to detail.
Ability to handle difficult conversations while maintaining a professional demeanor.
Familiarity with auto loans, lease here pay here programs, or finance is a plus.
Basic computer skills and ability to use collections software.
High school diploma or equivalent.
Why Join Us?
We offer a supportive and collaborative work environment where you can grow your skills and make a real impact on our business. Your contributions will be recognized and valued as part of a dynamic team.
If you’re ready to take on this exciting challenge, we want to hear from you! Please take a few minutes to complete this survey https://go.cultureindex.com/s/IM37gU8TMo and upload your resume.
