Field Service Technician II

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative, diverse, and inclusive team that values your ideas and contributions.

Summary:
Provides on-site troubleshooting and investigative analysis at customer sites. May also support the installation, programming and training to customer employees as required.

Responsibilities:
* Prepare and evaluate equipment to be used in on-site troubleshooting and analysis
* Review work order and related documentation to determine tasks to be performed in the troubleshooting assignment
* Discuss assignment with internal technical representatives and customer's representative to understand the nature of the problem and ensure that the product was properly assembled according to specifications
* Assist with coordinating the installation of hardware and software updates in the field as required
* Test mechanical and electrical components, using the appropriate tools, and replace faulty components as necessary
* Track and trend on-site problem detection and resolution
* May train customer's staff as required
* May troubleshoot problems remotely, either on the phone or computer, depending on the nature of the problem
* Make technical recommendations on product improvement, reliability and troubleshooting techniques and tools based on product performance
* Stay abreast of latest equipment, material and process trends in the electronics industry
* Work closely with senior engineers on the resolution of the more complex and difficult problems in the field
Train lower-level technicians
* Monitor processes and assemblies for product Design for Manufacturability (DFM) issues and drive feedback through appropriate channels
* All employees are responsible for the Quality of their work to ensure BEI meets or exceeds Customer Satisfaction.

Other information:
* 2-year technical degree preferred, or equivalent combination of education and experience as approved by executive management
* 0-3 years of experience in process and equipment improvements
Level II
* 2-year technical degree preferred, or equivalent combination of education and experience as approved by executive management
* 5-7 years of process and equipment improvements and qualifications experience
* Ability to work with and train diverse groups
* Demonstrate high level of problem-solving skills, exhibiting creativity in developing situations
* May involve significant international travel
* Excellent written and verbal communication skills, as well as presentation skills
* Effective interpersonal skills
* Effective multitasking skills and the ability to take on additional responsibilities as required
* Effective organizational and prioritization skills
* Demonstrate high attention to detail
* Demonstrate discretion, confidentiality and professionalism when representing the company
* Ability to support a 24/7 global business operation, as required
* Ability to work overtime when needed; ability to be on call when needed
* Ability to work with diverse groups
* Participate in a continuous improvement activity
* Overnight travel required; may include a limited amount of international travel depending on the nature of the issues to be addressed
* See job analysis forms for specific physical stressors of the jo

Education:

2-year technical degree preferred, or equivalent combination of education and experience as approved by executive management

Geographical Location: Austin, Texas

Physical Location: Remote - Texas

Shift: Shift 1

Work Schedule: M-F 0800-1630

Full Time

Export Control: This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status)or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.

Benchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at careers@bench.com.