Director of Resident Services

Joining the Edgehill team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates can learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!    The Director of Resident Services maintains responsibility for providing services to our current and future residents moving into Edgehill, prior to and following move-in. This role serves as the liaison between residents and the Resident Services Department. Supervises the Director of Facility Operations, Security Supervisor and Recreation Coordinator. Responsibilities include the daily delivery of services with the Resident Care Director and programs including resident and family satisfaction. The program’s goal is to provide an environment that maintains each resident’s highest level of physical, social, and psychological well-being.    Responsibilities  Makes all residents, whether new move-ins or those who are already established, feel at home and lets them know there is someone who can and will help them with any queries or problems they may have. Maintains a high visibility in the community by mingling with the residents at meal times, during social events and monthly resident meetings.  Ensures that all resident concerns and problems are relayed to the proper department and follow up to ensure finalization.  Follows-up after the move-in by orienting the new resident to the Community.  Inspects and makes ready all apartments prior to occupancy by residents  Provides ongoing communication with residents and, as necessary, family members  Coordinate set-up of volunteer committees; provides ongoing support in scheduling meetings of volunteer committees/roundtable luncheons. Follows-up after the move-in by orienting the new resident to the Community.  Attends Hospitality Committee meetings. Creates announcements for new arrivals for each building; current ill and/or hospitalized residents and purchases welcome gift supplies, etc.  Makes name plates for apartment doors.  Attends monthly Birthday/Anniversary resident parties and Newcomers Wine and Cheese Reception. Assists in event marketing.  Maintains a Resident Profile database. Advises residents of community resources and professional services.  Requirements Minimum bachelor’s degree   One to three years’ experience preferred in a CCRC, long term care or experience/exposure to the senior population.  One year supervisory and management experience which may include volunteer and staff recruitment, coordination and training, coaching, performance management, responsibility of daily department operations.  As a community leader at Benchmark, you will have access to a variety of benefits including, but not limited to, the following: 8 holidays & 2 floating holidays  Vacation and Health & Wellness Paid Time Off Discounted Meal Program   Associate Referral Bonus Program, up to $1,500  Physical & Mental Health Wellness Programs  Medical, Vision & Dental Benefits; no enrollment waiting period