Inside Service Technician

Benchmark is a North Carolina-based distributor that began operations in 2004 with the mission to provide quality professional products and supplies to the construction, surveying and engineering industries while providing unmatched customer service at the best available prices.

We are a recognized industry leader offering: sales, service and repair, rentals and training for laser equipment, surveying and optical instruments, software, GPS, machine control, drones and field supplies and tools.

Every day our People of Change are doing incredible things by working together to pursue our shared purpose–to deliver on the promise of technology and human ingenuity.

Join our growing team!

The Inside Service Technician is responsible for performing detailed evaluations, service repairs, calibrations, and maintenance on a wide range of surveying instruments, lasers, GPS equipment, and accessories to meet or exceed company standards. This role requires a strong foundation in both electrical and mechanical systems, with the ability to diagnose and troubleshoot complex issues. Additionally, the technician will assist customers directly and maintain a thorough knowledge of the company's product and service offerings. This position will report directly to the Inside Service Leader on all matters.

General responsibilities include but are not limited to:

• Calibrate new and used equipment to factory specifications using technical manuals and diagnostic tools,

• Perform preventative maintenance to ensure optimal equipment performance.

• Diagnose and troubleshoot electrical and mechanical issues in surveying instruments, GPS equipment, and rotating lasers.

• Maintain accurate and detailed documentation of service quotes, repair logs, calibrations, and warranty claims.

• Track and manage an inventory of parts and tools required for repairs and testing.

• Communicate effectively with customers throughout the service process, providing updates and technical insights.

• Provide remote phone support and technical guidance for 3D Machine Control Systems and related products.

• Stay up-to-date on new hardware, system calibration techniques, and software updates.

• Participate in ongoing training to enhance technical skills and knowledge.

Essential Skills:

• Proficient in diagnosing and repairing electrical and mechanical systems.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Strong computer skills, including proficiency in MS Office.
• Excellent written and verbal communication skills for effective customer interaction.
• Highly motivated, self-starter with excellent organizational and time-management abilities.
• Ability to thrive in a fast-paced environment while maintaining attention to detail and efficiency.

Qualifications:

• Highschool diploma required; Associate or bachelor’s degree in a technical field preferred.

• Minimum 2 years of technical service experience in electrical, electronic, or mechanical repair.

• Proven experience with diagnostics and troubleshooting in similar equipment or systems.

• Familiarity with surveying instruments, GPS equipment, lasers, 3D Machine Control Systems is highly desirable.

• Hands-on experience with electrical testing tools and mechanical repair techniques.

Work Environment:

This role primarily involves working in a service center, with occasional interaction with customers and equipment suppliers. Technicians may be required to lift and handle heavy equipment and parts safely.

Physical Requirements:

• Ability to lift up to [weight, e.g., 50 pounds] as needed.
• Manual dexterity for precise calibration and repairs.
• Comfortable working with tools and machinery in a technical setting.

Benchmark Tool & Supply, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic prohibited by law.

We offer competitive compensation based on experience. This is a full-time position with benefits including:

• 100% employer-paid medical insurance, Short Term Disability, and Life Insurance up to $25,000.00, for employees.

• 401(k) match to help you plan for a secure financial future.

• Paid time off and paid holidays.

• Opportunities for professional growth and development within the organization.

Benchmark Tool & Supply offers competitive compensation packages including 100% paid medical benefits, Life and Short-Term Disability insurances for our employees, matching retirement plan, paid time off, and opportunities for professional development. Come work with us!