What are the responsibilities and job description for the Operations Excellence Specialist position at Benchmark VA LLC?
Job Description
Job Description
Established in 2012, Benchmark , a division of National Underground Group, provides damage prevention solutions to utility companies and municipalities. Benchmark also provides private utility-locating services to homeowners and contractors, with 24 / 7 service to its clients.
Benchmark is responsible for eliminating or reducing damages to underground utilities during any kind of excavation. Through the 811-call center, Benchmark locates underground facilities through established on-call contracts, and is responsible for marking gas, water, sewer, electric and fiber lines.
The company works diligently to build lasting relationships within the industry. Benchmark’s contracts typically span several years, so providing the highest-quality work and outstanding customer service is the top priority, after ensuring that all safety measures are taken before, during and after each project. On its largest contract, the firm boasts a 99.99% accuracy ratio. Benchmark provides service to Virginia, D.C., Maryland, North Carolina, South Carolina, and Delaware.
Why You'll Love Working for Us (Our Benefits) :
- Competitive time off plan
- Medical, dental, Vision, Life / STD / LTD Insurance available as well
- 401(k) with employer match
- Bonus opportunity based on personal and company performance
- Career training and advancement opportunities are available
Your Responsibilities as a Operations Excellence Specialist :
This position will be responsible for ensuring excellent service levels from each technician occur by investigating field damages, performing locate audits and troubleshooting locates. Once discovery has been made this position is responsible for working closely with supervisors and technicians to close the learning loop through thorough and documented communications. Based on ticket load, locating tickets may be required.
KNOWLEDGE, SKILLS AND ABILITIES :
Education & Experience :
PHYSICAL REQUIREMENTS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear and see. The employee frequency is required to use hands to finger, handle or feel. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific visions abilities required by this job include close vision.
National Underground Group and its affiliates provide equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment based on race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all applicants are treated equitably and given the opportunity to achieve their full potential in the workplace.
