What are the responsibilities and job description for the Bilingual Customer Service Specialist 2 position at Bend Metro and Park Recreation District?

Job Description

Description :

Benefit type : non benefited

Benefits available : For a full description of our benefits, please click here.

About the job :

The Bilingual Customer Service Specialist position is responsible for performing varied customer service duties including reception, customer transactions, cash handling, and general office assistance.

Candidates hired in this position will receive a bilingual differential on top of their hourly rate upon completed language assessment.

A day in the life :

Provides excellent customer service both externally and internally. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
Greets the public and directs them to activities; answers multi-line telephone, and provides information on District programs, facilities and events.
Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc. May process refunds, credits, and transfers.
Assists the general public with program enrollment both in person and online. Notifies participants of programs / class cancellations or changes.
Identifies and reports safety concerns promptly to the appropriate person(s).
Schedules and processes facility rentals. Assists customers in understanding facility rental guidelines and requirements.
Provides various clerical duties such as data entry, word processing, filing, photocopying, inventorying and maintaining bulletin boards and display cases, etc.
Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assist with other cleaning as assigned.
Performs emergency support as directed in the emergency action plan.
Acts as a Mandatory Reporter; reports incidents of child abuse / neglect.
Communicates and reports safety concerns promptly to the appropriate person(s).
Performs other job-related duties as assigned.

Schedule :

Schedule varies, including weekends and holidays

Facilities operate from 5 : 30am-8 : 15pm Monday-Friday and 7 : 45am-6 : 15pm on weekends

Requirements :

What you'll need for success :

Strong Knowledge of :

Customer service standards;

Cashier and money handling procedures;

Best practices for food handling, storage, and disposal procedures; and

Basic math and computer skills.

Skill and Ability to :

Follow directions and procedures;

Greet and serve customers with professionalism, courtesy, and friendliness;

Take and process credit transactions securely and correctly, and issue receipts and change;

Communicate effectively, tactfully and pleasantly with all contacts, and address questions, requests, or complaints;

Navigate difficult conversations or situations with upset customers while maintaining rapport and resolving issues;

Work under pressure in a fast-paced environment, and complete tasks effectively;

Work independently while also being able to work cooperatively with others;

Establish and maintain positive, respectful and cooperative working relationships with all contacts; and

Support and assist other staff members as needed, and share feedback and suggestions for improvement.

What we're looking for :

Education, Experience, and Training :

Must be a minimum of 16 years of age; AND

High school diploma or currently attending school; AND

Bilingual in Spanish and English; AND

Some previous related volunteer or work experience in customer service or food service; OR

Any satisfactory combination of education, experience and training.

Certification :

Possession of, or ability to obtain within five (5) days of hire, a current Oregon Food Handler Card.

Some positions may require possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

Position Specific Requirement

This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

If you do not have a driver’s license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.

Supervision Required :

Works under the general supervision of the Supervisor who assigns work. Receives direction and leadership from Customer Service Specialist 3. Carries out work independently, but work and decisions are typically reviewed prior to final execution.

Supervision Exercised :

Supervision is not a responsibility of this classification.

Working Conditions :

Duties are primarily performed in a concession stand or kitchen, which can be hot and noisy.

While working in a kitchen environment, there may be exposure to steam, hot surfaces, caustic chemicals, fumes and odors.

Work is usually performed during evening and weekend hours.

Physical exertion may include squatting, bending, kneeling, reaching, pushing, pulling, lifting up to 40 pounds unassisted when cleaning, sanitizing, inventorying and stocking products.

Making substantial movements (motions) of the wrists, hands, and / or fingers. Manual dexterity and coordination; daily precise control of fingers and hand movements while operating telephone, kitchen tools, cash register, and computer.

The flow of work and character of duties involve normal mental and visual attention much or all of the time.

Selection Process :

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position.

Application consideration and wage calculation :

To be considered for this position, applicants must have a complete application. Your application materials and any submitted responses to the supplemental questions will be the basis for our evaluation. Incomplete information may result in disqualification and / or affect your starting wage.

Equal Employment Opportunity :

Bend Park and Recreation District is an Equal Opportunity Employer

Bend Park & Recreation District Core Competencies : All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on district needs. A complete list of the competencies is available from Human Resources.

Accountability

Customer Service Orientation

Safety

Judgment and Decision Making

Teamwork and Cooperation

Results Orientation

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