What are the responsibilities and job description for the Receptionist position at Benedict Refrigeration Service, Inc.?
Job Description
Job Description
Description :
Benedict Sales & Service is looking for a motivated, customer service driven Receptionist to join our family-oriented team at our Eau Claire branch office located in Altoona, WI! The Receptionist at Benedict's is a front desk position which serves as the first point of contact for visitors and clients. In addition to managing front desk responsibilities, this role also includes billing tasks such as invoicing, payment processing, and assisting with financial documentation. The position does not have direct reports and performs work with direct supervision. It's an ideal role for individuals who are organized, friendly, customer-service oriented, and comfortable handling both front desk and billing responsibilities!
Position Details
Position : Receptionist
Department : Accounting
Reports To : Chief Financial Officer (CFO)
FLSA Status : Non-Exempt
Schedule : 7 : 30am-4 : 30pm M-F
Essential Functions / Responsibilities
- Answers, screens, and directs phone calls to the appropriate departments or individuals.
- Responds to emails and manages incoming communication.
- Provides information about the company’s services, policies, and general inquiries.
- Greets clients, visitors, and guests; determines each visit’s purpose and directs visitor appropriately.
- Receives mail, documents, packages, and courier deliveries and delivers or distributes items correctly.
- Generates invoices according to company practices, submits invoices to customers and answers customer billing questions.
- Prepares, posts, verifies and records customer payments and transactions.
- Enters and maintains information within ERP software
- Maintains a clean and organized front desk area and reception space.
- Performs basic filing, recordkeeping, and office support tasks.
- Demonstrates professional communication and provides timely and accurate information in all assigned duties.
Marginal Functions / Responsibilities
Requirements :
Education / Experience / Training Requirement s
Licensing Requirements
Skills / Abilities Requirements
LANGUAGE SKILLS
MATHEMATICAL SKILLS
REASONING ABILITY
Physical Demands
Stationary Position : Work is primarily light duty and involves prolonged periods of sitting at a desk.
Move : Occasionally required to walk between workstations, offices, conference rooms and other facility locations.
Operate : Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, and computer printer. Frequently uses repetitive finger motion while typing on a computer.
Ascend / Descend : Occasionally required to ascend / descend stairs to access all facility levels.
Positions self : Occasionally required to bend and stoop to perform such duties as maintaining files.
Communicate : Frequently communicates with internal and external customers using spoken word and the ability to perceive the natural sounds of normal speaking levels. Must be able to exchange accurate information through oral and written communication and make fine discriminations in sound. Must be able to communicate information and ideas so others will understand.
Observe / Inspect : Able to observe details at close range, distance range, peripherally and with the ability to adjust focus. Frequently utilizes close visual acuity to perform computer duties and analyze data for accuracy.
Transport : Must be able to occasionally lift and / or move up to 15 pounds.
Exposed to Not significantly exposed to adverse environmental conditions.
WHAT WE OFFER
WHO WE ARE?
Benedict Sales & Service, Inc., is a leading commercial mechanical contractor with operations throughout central and northern Wisconsin and eastern Minnesota. We are family owned and have been in business since 1938! We offer dynamic service and installation departments encompassing craftspeople in food service equipment, refrigeration, HVAC, metal fabrication, and beer / beverage systems all of which are supported by our experienced office support teams located in Altoona, WI, West Salem, WI, and Winona, MN!
WHY YOU’LL LOVE IT HERE!
At Benedict Sales & Service, we go the extra mile – to connect business to family . This is our purpose statement and standard of business; it’s who we strive to be day in and day out. Go the extra mile, might speak for itself, as we always want to go above and beyond the normal expectations. To connect business to family, speaks to how we go about our daily business. We need to always stay mindful of good business practices, but we strive to run those business practices through a family lens. We all want the best for our families, so why not conduct business in that same manner. Whether it is how we treat our staff or how we treat our customers, we want them all to know we have their best interests in mind as we strive to treat them like family.
Benedict Sales & Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.