Service Technician Trainee

Benedict Sales & Service is looking for great entry level technicians to join our team this Spring/Summer! As a Service Technician Trainee, you will work side by side with experienced technicians to provide our customers excellent customer service while performing installs, repairs, and maintenance for a variety of commercial refrigeration and HVAC equipment. Ideal candidates have vocational/technical school training in refrigeration/HVAC and EPA certification, some field experience is a plus!

Position: Service Technician Trainee

Department: Service

Reports To: Service Manager

FLSA Status: Non-Exempt

Position Summary

The Service Technician Trainee is responsible for assisting experienced technicians with maintaining, repairing, and installing refrigeration, HVAC, ventilation systems, and commercial food service equipment. Equipment may include but is not limited to: refrigeration, air conditioning, electric motors, heating units, heat pumps, hermetic compressors, commercial furnaces, boilers, burners, intake and exhaust fans, economizers, humidifiers, capacity controls, semi-hermetic compressors, split systems, flame safeguard controls, air compressors, air driers, package units, ice machine equipment, tap line systems, and commercial kitchen equipment such as; dishwashers, ovens, brewers, and stovetops.

This position is an entry level position, does not have direct reports, performs work in team/group work environments and is under direct supervision.

Essential Functions/Responsibilities

Performs the following duties under the direct supervision of a trainer, job supervisor, or manager:

• Troubleshoots, repairs, and makes modifications to commercial mechanical equipment.
• Reads and understands technical drawings (e.g., blueprints, electronic/mechanical schematics) to repair/maintain equipment.
• Troubleshoots complex problems with equipment where the repair is not immediately visible or obvious.
• Maintains inventory of replacement parts and orders replacements.
• Utilizes a computerized management system to accurately record work progress and history.
• Provides department support through collecting payment for necessary customers prior to service being performed and directing payments to appropriate personnel in a timely manner for processing.
• Sets and achieves individual goals and supports department goals by contributing to a team environment.
• Safely operates and maintains a company vehicle, tools, and equipment.
• Demonstrates effective communication, assertiveness, versatility, and follow-through in responding to customer needs.
• Sets and achieves individual goals and supports department goals by contributing to a team environment.
• Demonstrates professionalism, timeliness, accuracy, and projects a positive company image in all assigned duties.
• Complies with all company and industry safety standards.

Marginal Functions/Responsibilities

• May assist in the shop/warehouse as needed.
• Other duties as assigned by authorized personnel.

Education/Experience/Training Requirements

• High school diploma or equivalent required.
• Vocational/technical school training or apprenticeship preferred.
• Minimum one year of related refrigeration/HVAC experience required, two-years preferred.

Licensing Requirements

• EPA Universal Certification required.
• Valid class D driver’s license and commercial insurability required.
• Federal Medical Card to transport large commercial trailers a plus.

Skills/Abilities Requirements

• Excellent problem-solving, mechanical, and analytical skills.
• Knowledge and understanding of commercial refrigeration/HVAC equipment.
• Ability to perform effectively in a high-stress, fast paced environment
• Ability to plan, organize, and prioritize work tasks
• Ability to use power and hand tools.
• Ability to use thermometers, pressure gauges, and other testing devices.
• Ability to run copper piping and PVC.
• Ability to read and interpret operation and repair manuals, schematics and mechanical blueprints.
• Ability to follow instructions and meet deadlines.
• Basic computer skills and ability to learn computer programs
• Ability to travel between job sites and work locations 100% of the time
• Ability to work a non-standard schedule including emergency on-call, nights, weekends, and holidays.

LANGUAGE SKILLS

• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

Stationary Position: Must be able to maintain a stationary position for 2-4 hours while traveling between jobsites.

Move: Continually required to walk inside and outside jobsites and other work locations.

Operate: Frequently operates a commercial vehicle, power tools, and a mobile device. Occasionally operates a computer and other office productivity machinery. Repetitive finger motion, hand dexterity, outward and upward arm extension, and elbow bending is required.

Ascend/Descend: Frequently required to ascend/descend stairs and ladders to access all areas of equipment and jobsites including rooftops.

Positions self: Frequently required to bend, stoop and access small, confined spaces.

Communicate: Frequently communicates with internal and external customers using spoken word and the ability to perceive the natural sounds of normal speaking levels. Must be able to exchange accurate information through oral and written communication and make fine discriminations in sound. Must be able to communicate information and ideas so others will understand.

Observe/Inspect: Able to observe details at close range, distance range, peripherally and with the ability to adjust focus. Frequently utilizes visual acuity to operate vehicles, power tools & equipment and read technical information.

Transport: Frequently required to lift/push/carry items up to 50 pounds, occasionally 75 pounds.

Exposed to: Occasionally works near moving mechanical parts. Frequently exposed to loud noise and vibration consistent with use of power tools and equipment. Frequently exposed to outside weather conditions.