What are the responsibilities and job description for the Customer Care Representative position at Benefit Administration Services, Ltd.?
About Us: For over 35 years, Benefits Administration Services (BAS) has provided innovating and customized service and solutions to employers. From health and benefit management services to human resources and payroll administration, BAS improves productivity and outcomes using advanced technologies alongside excellent customer service. We provide our clients and their employees with customized benefit packages, accurate and timely claims administration and provide effective ongoing communication to effectively guide our customers through a complex healthcare delivery system.
Why join BAS, Ltd.?
Our People and Services create a personalized benefits and HR experience for our clients.
Compensative benefit package; Medical, Dental, Vision, Life, and many more optional benefits for you and your family.
Paid time off after 60 days.
37 hours work week, 8 am-4:30 pm Monday - Thursday and 8 am-3:30 pm on Fridays.
Paid Holidays
Summary/Objective This role serves as customer support to members and medical providers. The Customer Care Representative is responsible for supporting the customer by providing excellent customer service and claims management to members and medical providers. They contribute to operational success and directly affect our ability to meet key objectives and deliverables.
BAS is seeking a Customer Care Representative to provide superb customer service to members and medical providers.
The ideal candidate will possess the following skills and experience:
- High School Diploma or equivalent
- At least 2 years of experience in a medical clinic setting. Claims processing experience or experience in a related field is a plus.
- Knowledge of medical billing terminology and codes is preferred.
- Superior customer service skills including a sense of urgency and ownership for resolving client issues.
- Strong organization and analytical abilities.
- Proficient in Microsoft Office 365 Products (Word, Outlook, Excel)
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
BAS is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: BAS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at BAS are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. BAS will not tolerate discrimination or harassment based on any of these characteristics. BAS encourages applicants of all ages.
