What are the responsibilities and job description for the Eligibility Specialist position at Benefit Administration Services, Ltd.?
About Us: For over 35 years, Benefits Administration Services (BAS) has provided innovating and customized service and solutions to employers. From health and benefit management services to human resources and payroll administration, BAS improves productivity and outcomes using advanced technologies alongside excellent customer service. We provide our clients and their employees with customized benefit packages, accurate and timely claims administration and provide effective ongoing communication to effectively guide our customers through a complex healthcare delivery system.
Why join BAS, Ltd.?
Our People and Services create a personalized benefits and HR experience for our clients.
Compensative benefit package; Medical, Dental, Vision, Life, and many more optional benefits for you and your family.
Paid time off after 60 days.
37 hours work week, 8 am-4:30 pm Monday - Thursday and 8 am-3:30 pm on Fridays.
Paid Holidays
Summary/Objective This role serves as customer support to members and medical providers. The Eligibility Specialist is responsible for assisting in all administrative and customer service-related functions. Under supervision, performs complex administrative duties following established procedures in all benefits-related areas. This position relies on instructions and pre-established policies, procedures, and guidelines to maintain and process benefit-related records, requests, and inquiries. They contribute to operational success and directly affect our ability to meet key objectives and deliverables.
BAS is seeking an Eligibility Specialist to provide superb customer service and claims management to members and medical providers.
The ideal candidate will possess the following skills and experience:
- High School Diploma or equivalent
- At least 2 years of experience in a benefits administration setting with benefit plan knowledge experience or experience in a related field is a plus.
- Superior customer service skills including a sense of urgency and ownership for resolving client issues.
- Strong organization and analytical abilities.
- Proficient in Microsoft Office 365 Products (Word, Outlook, Excel)
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work This is a full-time on-site position. Days and hours of work are 8 am - 4:30 pm Monday - Thursday and 8 am - 3:30 pm on Fridays.
BAS is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: BAS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at BAS are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. BAS will not tolerate discrimination or harassment based on any of these characteristics. BAS encourages applicants of all ages.
