What are the responsibilities and job description for the Client Service Specialist position at Benefit Watch, LLC?
Company Overview
Benefit Watch, LLC is a dedicated insurance broker based in White Marsh, Maryland. We specialize in providing small, medium, and large businesses with a comprehensive suite of affordable services that include employee benefits, risk management, and financial services.
Summary
We are seeking a Client Services Specialist to join our dynamic team at Benefit Watch, LLC. In this role, you will be instrumental in delivering exceptional customer service and support to our clients while ensuring their needs are met effectively. This position is vital to our mission of providing outstanding service and solutions to our business partners.
Duties/Responsibilities:
- Interacts with clients via telephone and email to provide support and information on employee benefits.
- Data entry of benefit enrollments, terminations, and changes.
- Preparation and ongoing management of COBRA notifications, billing, and compliance distribution.
- Responding to the day-to-day client requests with appropriate action taken and follow-up through completion.
- Maintaining and updating client records as needed.
- Use knowledge of benefits to assist with provider searches, billing issues, claims issues and reconciliations.
- Preparation, data entry and customization for various Excel spreadsheets.
- Customization and preparation of employee enrollment kits.
- Performs other related duties as assigned.
Requirements
- Proven experience in customer service or account management roles.
- Strong communication skills with the ability to convey information clearly and effectively.
- Service-oriented, detail-oriented, and ability to multi-task
- Proficient computer skills, specifically using Microsoft Excel and Word, with the ability to learn new systems
- Ability to analyze data and make informed recommendations based on client needs.
- Knowledge of, or ability to learn about health and ancillary benefits.
- Proven ability to work effectively in a team environment with associates.
- Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
- Ability to work in a fast-paced environment.
If you are passionate about providing exceptional service and want to be part of a dedicated team at Benefit Watch, LLC, we invite you to apply today!
Job Type: Full-time
Pay: $21.28 - $22.02 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $21 - $22