What are the responsibilities and job description for the Bilingual Cloud Technical Account Manager/Mandarin, ES - CN-AWS position at Benefitfocus?
Minimum Qualifications :
- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2 years of equivalent work experience or 4 years of related work experience.
- 2 years of technical engineering experience.
- Experience in Information Technology operations.
- Bilingual in English and Mandarin.
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and / or solutions.
- Internal enterprise or external customer-facing experience as a technical lead.
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and / or other cloud offerings.
- Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200 / year in our lowest geographic market up to $204,300 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
About the Team :
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
A TAM provides consultative architectural and operational guidance delivered in the context of customer’s applications and use-cases to help them achieve the greatest value from AWS. A TAM will work with their customer to provide tailored engagements including Strategic Business Reviews, Security Improvement Programs, guided Well-Architected reviews, Cost Optimization workshops, and a range of proactive services.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business / operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
About AWS :
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work / Life Balance :
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
Mentorship & Career Growth :
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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Salary : $118,200 - $204,300
