What are the responsibilities and job description for the Account Management Specialist - Employee Benefits position at benefitsone?
**Our Mission**
At benefitsone, we strive to deliver exceptional service and tailored solutions to minimize our clients' workload, enabling them to focus on their business.
**Job Description**
We are seeking an experienced Benefits Administrator Coordinator to join our team. The ideal candidate will have a strong background in employee benefits administration, excellent customer service skills, and the ability to work closely with clients to understand their needs.
**Key Responsibilities**
- Support clients' employee benefits administration and address questions, claims, and billing issues efficiently.
- Coordinate the annual renewal and open enrollment process smoothly.
- Organize and participate in client presentations, including employee education/enrollment meetings.
- Lead the implementation of benefits plans, including case submission, preparation of employee education materials, plan enrollment, and follow-up.
- Assess client needs and identify opportunities to increase sales of agency services.
- Inform clients about current market conditions and ongoing benefit regulation changes.
- Work closely with Producers on ongoing issues.
**Technical Requirements**
- Maintain agency management systems for record keeping and client management.
- Utilize benefits administration systems to support client employee benefit enrollment.
- Process employee enrollments, terminations, and changes through insurance company portals.
**Licensing Requirements**
- Hold a valid Louisiana Life and Health Insurance license.
**Other Responsibilities**
- Perform other duties as requested to ensure smooth operation of the independent insurance agency.
**Requirements**
- Bachelor's degree plus 3 or more years of customer service experience preferred.
- Life & Health License preferred.
- Proficient in Microsoft Office environment, including Excel, Word, and Outlook.
- Experience with agency management systems or other client management systems is a plus.
- Excellent verbal and written communication skills required.
- Critical thinking and good judgment to prioritize key issues effectively.