What are the responsibilities and job description for the Client Liaison (Troy, MI) position at BeneSys, Inc.?
Client Liaison (Troy, MI)
Summary – The Client Liaison serves as a knowledgeable and resourceful benefits expert, empowering members to navigate their plans with confidence and ease. Actively listen to inquiries, research, and resolve complex issues, and provide accurate and timely information while ensuring efficient data management. Utilize strong analytical and problem-solving skills to make using their benefits easier for members and to streamline communication with BeneSys, fostering positive relationships and improving overall member satisfaction.
Essential Duties and Responsibilities include but not limited to
Member Support
Summary – The Client Liaison serves as a knowledgeable and resourceful benefits expert, empowering members to navigate their plans with confidence and ease. Actively listen to inquiries, research, and resolve complex issues, and provide accurate and timely information while ensuring efficient data management. Utilize strong analytical and problem-solving skills to make using their benefits easier for members and to streamline communication with BeneSys, fostering positive relationships and improving overall member satisfaction.
Essential Duties and Responsibilities include but not limited to
Member Support
- Provide exceptional member support via phone calls, walk-ins, and emails related to eligibility and retirement benefits.
- Assist members in navigating their healthcare benefits effectively by resolving inquiries and addressing concerns as the BeneSys primary point of contact.
- Provide accurate and timely information to members regarding their healthcare and retirement benefits through active listening and effective communication.
- Utilize strong analytical and problem-solving skills to research and resolve complex inquiries.
- Communicate with vendors on behalf of the member regarding eligibility issues.
- Facilitate communication between members and the Retirement Services Department for all retirement related questions.
- Be an informed and efficient point of contact for the Union representatives with member issues and plan questions.
Data Entry and Enrollment
- Ensure accurate enrollment processing by collecting enrollment forms and self-payments, adding members and dependents to systems, and verifying documentation.
- Maintain member data integrity by updating records, processing month-end reports, and resolving discrepancies.
- Possess a thorough understanding of plan rules outlined in the Summary Plan Description to answer member inquiries accurately and provide informed guidance regarding eligibility and annuity benefits.
- Scan all documents received via member walk-ins at Benefit Office or Union Hall into OnBase for processing and filing.
- Reach out to members to follow up on missing information to complete enrollment.
- Developing and running on demand reports for Union representatives.
Required Experience and Qualifications
- Experience in a fast-paced call center environment with proven ability to handle high call volume and prioritize tasks effectively.
- Demonstrated success in resolving inquiries and complaints while exceeding customer satisfaction standards.
- Strong communication skills both written and verbal, with the ability to convey complex information clearly and concisely to diverse audiences.
- Empathy and active listening skills to understand member concerns and provide reassurance and emotional support.
- Proven ability to build rapport and establish trust with members, creating positive relationships.
- Strong communication and interpersonal skills
- Problem-solving and analytical abilities
- Empathy and emotional intelligence
- Excellent research and investigative skills
- Proficiency in healthcare terminology and insurance policies
- A passion for advocating for others and making a difference.
- Regular and predictable attendance is an essential function of this job.
Preferred Qualifications and Experience
- Healthcare Knowledge: Familiarity with basic medical terminology, types of health insurance plans, claim processes, and relevant healthcare regulations can significantly enhance your ability to assist members.
- Technical Skills: Proficiency in customer relationship management (CRM) software, data entry, and other relevant computer programs may be required.
- Experience: Previous experience in a customer service role, ideally within the healthcare industry, is often preferred. Experience handling complex claims issues or working with diverse populations can be an advantage.
- Ability to learn and efficiently work in numerous systems and applications.
Impact - This position will have a profound impact on the lives of members. You'll be more than a benefits specialist; you'll be a benefits hero, resolving eligibility and claims issues and translating complex plan rules and benefits into clear, concise language, ultimately improving the lives of members during their most challenging moments.
Work Environment - Fast paced environment. Must be able to work independently as well as in a team. Must be able to multi-task and be detail oriented.
Work Schedule - Full-time. Monday – Friday, 8:00am - 5:00pm. Required in office (No at-home days).
Competitive Benefits and Compensation Package
Work Environment - Fast paced environment. Must be able to work independently as well as in a team. Must be able to multi-task and be detail oriented.
Work Schedule - Full-time. Monday – Friday, 8:00am - 5:00pm. Required in office (No at-home days).
Competitive Benefits and Compensation Package
- 12 paid holidays
- Paid Time Off (PTO)
- Pro-rated during first year of employment
- 15 days of PTO provided in the next calendar year!
- 3 days paid bereavement
- Up to 20 days paid jury leave
- Medical, dental, and vision insurance, with option for dependent coverage
- Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
- 401k with employer match
- Tuition reimbursement program
- Career development opportunities
- Referral bonus for all successful full-time referrals
- Annual opportunities for increases
Pay
The salary range for this position is $45,000 - $50,000 per year. Actual salary is dependent on skills, experience, education, and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees’ successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
The salary range for this position is $45,000 - $50,000 per year. Actual salary is dependent on skills, experience, education, and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees’ successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
- Collaboration: working together across 31 locations to achieve the best for the company and our clients
- Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
- Integrity: doing what we say we will do. Upholding strong ethical and moral principles
ADA & EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.
Salary : $45,000 - $50,000
