Orthodontic Team Lead / Treatment Coordinator

Overview

Orthodontic Treatment Coordinator/Team Lead

• Spencer Dental and Braces-Colonial Heights, VA
• Full Time: Monday - Friday 7:45am -5pm
• Competitive Pay
• Comprehensive Benefits
  
  
  

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.

We are actively seeking an Orthodontic Team Lead to join our team. The Ortho Team Lead (OTL) is responsible for the day-to-day functions of the Ortho team, as well as the management of all non-licensed staff members. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients. Find your opportunity to make an impact:

• Get out into your community -- participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
• Participate in morning huddles (hey, even ask to run one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc.
• Love working with kids (they make up 70% or more of our patient base)
  
  
  

Responsibilities

• Ensures the team delivers quality and compassionate dental care to every patient
• Maintains adequate staffing levels by interviewing, screening and selecting applicants to meet patient schedule
• Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
• Ensures training and development of staff by identifying training needs and establishing initiatives to meet company/individual objectives
• Direct supervisor for assigned team with the ability to professionally coach, develop, and deliver disciplinary actions as needed to manage performance
• Adheres to company guidelines as it relates to payroll and other human resource functions for assigned team
• Responsible for holding staff to the highest integrity by adhering to all government regulations and company standards
• Achieves team performance targets
• Responsible for the operational readiness, appearance and presentation of the team / work space
• Responsible for spending time with patients seeking Orthodontic care and answer questions related to planned treatment and corresponding fees
• Responsible for ensuring the patients leave well informed, with all their questions answered about treatment and related insurance coverage, including patient
• Ensures the patients receive a great experience
• Serves as the financial and insurance benefit expert to obtain a high percentage of treatment acceptance from our patients.
• Presents Orthodontic treatment plans and gives estimates of treatment costs in an effective manner
• Educates and discusses the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient
• Collections tracking and monitoring, and any required patient follow-up
• Explains, promotes, and adheres to company payment policies and procedures
• Obtains high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
• Solicits referrals from patients post treatment while at the same time tracking satisfaction with work provided
• Other duties, as they would benefit the support of the Orthodontist
• Hold staff to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
• Other duties as assigned
  
  
  

Qualifications

Requirements:

• 3 years management experience (preferably in healthcare or dental environment)
• Dental Radiation Safety Certification Preferred
• Additional certification may be required dependent upon location
  
  
  

We Offer:

• Competitive compensation
• Quarterly bonuses based on Office performance
• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!
  
  
  

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.