Sergeant

SERGEANT

The Sergeant will supervise and coordinate the delivery of quality services to an assigned customer. Act as a liaison between Operations Management, Account Managers, and security personnel. Supervise staff on assigned site/s, provide coaching, recognition and discipline within approved empowerment range. This position requires knowledge and understanding of daily operations and BPG’s policies and procedures.

General Duties

• Oversee that all aspects of the security function on-site are performed in a diligent manner (staffing, uniform, scheduling, and on-site training).
• Ensures quality of service and contract compliance by regularly inspecting security personnel assigned to his/her site.
• Enforces BPG’s policies as outlined in the Employee handbook, bulletins, and post orders.
• Meets all contractual scheduled hours with a minimum of unbilled overtime.
• Assists with the communication of policies, company announcements and job openings.
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision.
• Provides the basis of a great place to work by treating staff with respect.
• Helps Account or Operations Manager identify, meet and exceed the needs of the customer.
• Implement security and safety improvements that benefit the company’s assets, visitors, tenants and employees as directed by the Director of Security.
• Develops and maintains positive relations with tenants, contractors, local law enforcement, community and groups or associations that benefit the company.
• Performs other related duties as assigned. The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

Minimum Qualifications

• A high school diploma or G.E.D. test certificate required
• A valid driver’s license
• Experience in the military, criminal justice, or law enforcement is an asset
• United States Citizenship
• 18 years of age at the time of application submission.

Knowledge, Skills, Abilities, and Other Characteristics

• Active listening skills.
• Ability to assess and evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Ability to provide relevant feedback and information necessary for improving efficiency.
• Demonstrates good attention to detail.
• Ability to audit and edit daily/weekly reports and forms.
• Must maintain strict professionalism and confidentiality in dealing with sensitive information.
• Must be able to multi-task.
• Ability to effectively understand and communicate in English (verbally and in writing).
• Highly accountable, reliable, and prompt, with a strong work ethic.
• Must display exceptional customer service and communication skills.
• Remain flexible to ever changing environments; adapt well to different situations.
• Ability to maintain satisfactory attendance and punctuality standard.
• Neat and professional appearance.
• Must be able to handle the pressure of working with high volume general public
• Demonstrates proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Physical Requirements

[This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements.]

• Ability to sit at a desk for a large portion of the day.
• May require periods of walking throughout the facility.
• Ability to effectively operate and utilize a computer.
• Must be able to work longer hours based on departmental needs.
• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
• Climb stairs, ramps, or ladders occasionally during shift.
• Occasionally bend/twist at waist/knees/neck to perform various duties.
• Occasionally lift or carry up to 40 pounds.
• Run as needed.
• Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks.
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.
• Work in various environments including adverse outdoor conditions such as cold, rain or heat.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.

Hiring Requirements

• Valid PERC card
• Valid FOID card
• Clean Driving Record
• Valid 20-hour/40-hour security training certificate
• Pass a pre-employment drug screen and background check
• Must be able to work standard hours including weekends and/or evenings and/or Holidays

Benefits Package

• Medical, Dental, Vision Coverage
• Basic Term Life Insurance
• 401K