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Position Summary :

Create Great Guest Memories for carry out experience. This includes

taking orders by phone, tablet, e-mail, rails, walk-in and has ability to

answer questions and suggest. Process transactions via POS accurately and

timely. Assemble and pack orders as per Benihana Packaging Guidelines.

Organize and maintain spotless areas for Takeout / Delivery staging areas.

Reconcile all orders at the end of each shift.

Essential Functions and Responsibilities :

Greet

all guests warmly and with a smile upon their arrival.

Promptly

answers the phones with appropriate greeting and assist guests with orders.

Maintains

a clean and organized station. Ensures

the cleanliness of POS, printers, phone, counters, and keeps necessary stock

of packaging materials, menus, and other supplies.

Ensure

that all devices such as tablets are functional and online during operating

hours and be ready to accept orders.

Follow

takeout / delivery packaging guidelines to ensure consistent guest experience.

Responds

to guest inquiries related to operating hours, prices, menus, and directions

to restaurant.

Maintains

Liaise

with Third Party Delivery partners.

Ensures

backup coverage for host when necessary.

Completes

all side work requirements prior, during and after shift.

Follow

proper cash handling and house account reconciliation.

Performs other duties as assigned by a supervisor.

Job Requirements :

• Excellent communication skills.
• Knowledge of Aloha POS or similar and tablet is a plus.

Education and Experience :

High

School diploma or GED.

Previous

host / cashier experience in restaurant or hospitality is a plus.

Last updated : 2024-11-22