What are the responsibilities and job description for the Human Resources Manager-Midwest position at Benihana HQ (Restaurant Support Center)?
Position Summary:
The HR Manager will serve as the primary point of contact for employee relations matter, providing advice, research (including investigations) and guidance to management and employees. Also supports HR projects and other HR disciplines as required in designated market.
Duties and Responsibilities:
- Handles employee complaints for assigned market through resolution.
- Provides coaching and counseling to employees and Management to resolve employee relations matters, including policy interpretation and application.
- Reviews and provides coaching on disciplinary actions and properly documenting employees to management team.
- Leads thorough and timely investigations, traveling to locations as needed. Documents and communicates recommendations and outcomes as appropriate including keeping all necessary records.
- Consults with VP of Human Resources as appropriate, and/or as directed by the CEO on personnel matters.
- Provides information to management and employees on benefits, and other services and programs available to them.
- Performs compliance activities and handles required reporting for assigned market or as required by HR leadership.
- Supports proactive management and tracking of State and Legislative regulatory changes that affect assigned market and maintains knowledge of industry trends.
- Supports HR projects as needed for assigned market or required by HR leadership.
- Reviews and analyzes system-wide employee and operational statistics for HR compliance and employee relation matters to identify trends and areas of potential escalation, and recommends interventions, as appropriate.
Other Duties
- Reviews and makes recommendations to HR leadership for improvement of Company's policies, procedures, and practices on personnel matters.
- Participates in administrative staff meetings and attends other meetings and seminars.
- Supports HR projects as needed or as required by HR leadership
Qualifications:
- Bachelor’s degree required.
- 3 years of HR experience. 7 or more years of experience might be used in lieu of educational requirements.
- Professional Human Resources Certification preferred
- Previous experience in the restaurant/hospitality industry a plus
- Bilingual in English and Spanish a plus
Knowledge and Skills:
- The ability to engage in reasoned dialogue on all issues, be flexible, and affect change.
- Ability to coach and partner effectively with business leaders to meet business objectives
- Strong employee relations skills and talent management experience
- Robust clients focus with outstanding judgment, critical thinking, and verbal and written skills.
- Solid organizational skills and attention to detail
- Professional and well organized
- Knowledge of Microsoft Office products
- Ability to travel to company locations as needed-up to 50%
