What are the responsibilities and job description for the Client Relations Specialist position at Benison's DD?
Overview
We are seeking a dedicated and dynamic Client Relations Specialist to join our team. This role is essential in fostering strong relationships with our clients and ensuring their needs are met with the highest level of service. The ideal candidate will possess excellent communication skills and a collaborative spirit, contributing to our goal of delivering exceptional customer support.
Duties
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Engage in outbound calling to follow up with clients and gather feedback on services provided.
- Collaborate with sales teams to identify opportunities for upselling and enhancing client satisfaction.
- Maintain accurate records of client interactions through data entry and office management systems.
- Handle cash transactions efficiently while ensuring compliance with company policies.
- Provide bilingual support when necessary, facilitating communication with diverse client backgrounds.
- Assist in developing strategies to improve client engagement and retention.
Experience
- Proven experience in customer support or a call center environment is preferred.
- Strong collaboration skills, particularly in sales settings, to drive client satisfaction.
- Excellent verbal and written communication skills in English; bilingual candidates are highly desirable.
- Proficiency in office software applications for data entry and record management.
- Experience with cash handling processes is a plus.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
If you are passionate about building relationships and providing outstanding service, we encourage you to apply for the Client Relations Specialist position. Join us in making a positive impact on our clients' experiences!
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $45,706.00 - $47,469.00 per year
Shift:
- Day shift
- Evening shift
Ability to Commute:
- Omaha, NE 68117 (Required)
Ability to Relocate:
- Omaha, NE 68117: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,706 - $47,469