What are the responsibilities and job description for the Technology Services Specialist - NE position at Benjamin F Edwards & Co?
Essential Duties and Responsibilities:
- Provide tier 1 and tier 2 destop and back-office support, trouble shooting issues of varying complexities.
- Collaborate with end-users to support the existing technology platform and work closely with tier 3 Engineers to solve existing issues or design new solutions
- Liaise with 3rd party hardware and software technology providers.
Qualifications:
- Desktop application support, including Microsoft Office and financial services applications
- Desktop hardware (IBM/Lenovo a plus) trouble-shooting
- Windows-based operating systems support, including Vista and XP
- TCP/IP concepts and troubleshooting network issues
- Wireless device support and set up, including smart-phones and tablets
- Anti-virus software installation and troubleshooting
- Voice Over IP telephony support (Cisco a plus)
- Technology middleware support and set up, including Active Directory
- Desire to work in a dynamic, fast-paced, user-friendly environment
- Patient and detail oriented with a proven history of delivery
- Motivated self starter with excellent communication and problem solving abilities
- Team player with good time management skills and ability to prioritize and multi-task
- Microsoft Certifications (MCP/MCDST/MCSA) preferred
- Experience in financial services strongly preferred
- Experience with supporting solutions in middle to large sized organizations
Education and/or Work Experience:
- Associate’s degree or equivalent (in computer networking, computer science, MIS, or related field) required
License/Registrations:
- N/A
About Benjamin F. Edwards & Co.
If you are interested in joining a different kind of firm that truly puts the interests of its advisors and clients first, you have come to the right place. Founded in 2008 and serving more than 300 advisors with over $30 billion in assets, Edwards has the scale our advisors expect and the ability to deliver the personal touch and concierge-level service our clients deserve.
We are a firm that values our legacy of family and colleagues and cherishes an environment where all succeed through collaborative support. To us, legacy is not only about the past - it is building an experience that prepares all of us, and our clients, for the future.
We invest in our team and recognize and appreciate the value of hard work. The rewards of the job are founded in the difference you will make in the lives of our clients and extend throughout a culture that inspires you to learn, grow, and be your best. Having fun is part of the firm’s mission statement.
We offer a comprehensive benefits package which includes health, dental, vision, 401(k), life insurance, disability, and paid time off.
Our client-first mission is grounded in the Golden Rule; when you join Benjamin F. Edwards you are in good hands, and we welcome all applicants with the skills, experience, and enthusiasm to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Benjamin F. Edwards is an Equal Opportunity Employer
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