What are the responsibilities and job description for the Inbound/Outbound CSR/Sales Representative position at Benjamin Franklin Plumbing of Manchester, CT?
Plumbing Careers at Benjamin Franklin Plumbing
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
This position answers incoming client telephone calls and calls outbound to book member inspections. Reports to the Office Manager.
This position has room for growth, commission opportunity and full benefits.
JOB DUTIES
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
This position answers incoming client telephone calls and calls outbound to book member inspections. Reports to the Office Manager.
This position has room for growth, commission opportunity and full benefits.
JOB DUTIES
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
- Ensures that each telephone call is answered before the fourth ring
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Calls customers with our membership and book annual appointments
- Sales mentality is critical and crucial to this position
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service and phone sales experience preferred
Salary : $15 - $18