What are the responsibilities and job description for the Call Taker and Customer Service position at Benjamin Franklin Plumbing of North Jersey, NJ?
Job Description
Job Description
Benefits :
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Competitive salary
Plumbing Careers at Benjamin Franklin Plumbing
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
JOB DUTIES
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
Updates clients accounts with proper information
Outbound calling to customers for service reminders
Light email marketing and online marketing duties
Light Administrative duties
MINIMUM REQUIREMENTS
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred
Good conflict resolution skills
Beneficial Skills and Experience
Proficiant with Service Titan CRM
Proficiant in Excel
Sales Expierence
Expierence working within a franchise system or Plumbing and Trades Industry
Marketing content creation and execution (online and email)
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Call Taker and Customer Service?
Sign up to receive alerts about other jobs on the Call Taker and Customer Service career path by checking the boxes next to the positions that interest you.
