What are the responsibilities and job description for the Call Center Customer Care Representative Full or Part time position at Benjamin Franklin Plumbing?

Benjamin Franklin Plumbing, and One Hour Heating & Air of Montrose, Co is seeking a Customer Care Rep. (CCR) with call center experience who will work in a fast-paced environment. The CCR will ensure that the customer's first interaction with our company is of the highest standard. The CCR will schedule all technician appointments, facilitate communication between technicians, customers, and the company, and assist in fleet management.

Also looking for a part time position 5pm to 8pm M-F and Saturday 8am-5pm

Responsibilities :

Ensure all calls are answered promptly using proper communication scripts on every call for quality and efficient interactions

Maintain an above-average call conversion ratio on all incoming calls

Maintain accurate reporting of aborted calls, canceled appointments, call goals, lead goals, etc.

Maintain the service technician schedules and dispatch technicians as service calls are completed

Maintain schedule for service technicians and after-hours service procedures

Enter service calls, schedule calls, and generate call debriefing with technicians daily

Respond to service technician requests both by radio and phone

Review completed service work orders for accuracy

Prepare invoices and timecards for processing

Follow up and schedule preventative maintenance service appointments

Maintain customer database

Respond to customer inquiries

Assist Safety Manager with maintaining all safety documents and training rosters

Participate in all company-sponsored training classes

Effectively manage conflict resolution with clients through clear, expedient communication

Qualifications :

High school diploma or equivalent required

Pleasant, courteous demeanor and excellent communication skills are essential

Must be able to follow all safety policies and procedures

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first :

1. Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

2. Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it!

3. Career Path- We offer you an unlimited future with our world-class training programs. Our training programs include Technical Training, Virtual Technical Training, Communications, Sales, and more. If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic and are someone who takes pride in the work you do, then we want to hear from you!

You are applying for work with a franchisee of Benjamin Franklin Plumbing, not Benjamin Franklin Plumbing Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.

An equal opportunity employer

Compensation : $16.00 - $22.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

Pay - We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

Flexibility - We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path - We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

Salary : $16 - $22

Apply for this job

Receive alerts for other Call Center Customer Care Representative Full or Part time job openings

Call Center Customer Care Representative Full or Part time

What are the responsibilities and job description for the Call Center Customer Care Representative Full or Part time position at Benjamin Franklin Plumbing?

What is the career path for a Call Center Customer Care Representative Full or Part time?

Job openings at Benjamin Franklin Plumbing

Not the job you're looking for? Here are some other Call Center Customer Care Representative Full or Part time jobs in the Montrose, CO area that may be a better fit.

We don't have any other Call Center Customer Care Representative Full or Part time jobs in the Montrose, CO area right now.

AI Assistant is available now!