What are the responsibilities and job description for the Client Care Representative position at Benjamin Franklin Plumbing?
Job Description:
Becoming a part of Benjamin Franklin Plumbing could be the perfect career move for individuals who value professionalism and punctuality. If you are passionate about delivering exceptional customer experiences and thrive in a dynamic environment, this role may be suitable for you.
Key Responsibilities:
- Answer incoming client telephone calls and provide exceptional communication skills to form a positive first impression of the company
- Ensure timely notification of clients if there is a delay in arrival time or if service appointments need to be rescheduled
- Update client accounts with accurate information and perform light administrative duties
Requirements:
- High school diploma or equivalent required
- Excellent verbal and telephone communication skills are essential
- Proficiency in computer software and prior customer service experience preferred
Preferred Skills and Experience:
- Proficiency in Service Titan CRM and Excel
- Sales experience and knowledge of marketing content creation and execution
- Familiarity with working within a franchise system or plumbing industry
Career Opportunities:
- Competitive pay rates based on performance
- Flexible scheduling to balance work and personal life
- Opportunities for professional growth and development through world-class training programs
Becoming a part of Benjamin Franklin Plumbing could be the perfect career move for individuals who value professionalism and punctuality. If you are passionate about delivering exceptional customer experiences and thrive in a dynamic environment, this role may be suitable for you.
Key Responsibilities:
- Answer incoming client telephone calls and provide exceptional communication skills to form a positive first impression of the company
- Ensure timely notification of clients if there is a delay in arrival time or if service appointments need to be rescheduled
- Update client accounts with accurate information and perform light administrative duties
Requirements:
- High school diploma or equivalent required
- Excellent verbal and telephone communication skills are essential
- Proficiency in computer software and prior customer service experience preferred
Preferred Skills and Experience:
- Proficiency in Service Titan CRM and Excel
- Sales experience and knowledge of marketing content creation and execution
- Familiarity with working within a franchise system or plumbing industry
Career Opportunities:
- Competitive pay rates based on performance
- Flexible scheduling to balance work and personal life
- Opportunities for professional growth and development through world-class training programs
