What are the responsibilities and job description for the Customer Experience Associate position at Benjamin Franklin Plumbing?
Company Overview
Benjamin Franklin Plumbing is a locally owned and operated plumbing service in Connecticut We are committed to fostering a positive work culture
Summary
We are seeking a Customer Service Representative to join our team at Benjamin Franklin Plumbing in Andover CT. In this role, you will be the first point of contact for our customers, providing exceptional service and support while contributing to our mission of delivering high-quality plumbing solutions.
Responsibilities
- Answer incoming customer calls with professionalism and courtesy.
- Assist customers with inquiries regarding plumbing services and scheduling appointments.
- Provide accurate information about services, pricing, and promotions.
- Resolve customer issues efficiently while maintaining a positive attitude.
- Document customer interactions in our system for future reference.
- Collaborate with team members to improve service delivery and customer satisfaction.
Requirements
- Proven experience in customer service or call center environment.
- Excellent phone etiquette and communication skills.
- Bilingual abilities are a plus but not required.
- Strong problem-solving skills with the ability to analyze customer needs.
- Familiarity with office software and computer systems is beneficial.
If you are passionate about providing outstanding customer service and want to be part of a supportive team that values your contributions, we invite you to apply today at Benjamin Franklin Plumbing!
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Ability to Commute:
- Andover, CT 06232 (Required)
Ability to Relocate:
- Andover, CT 06232: Relocate before starting work (Preferred)
Work Location: In person
Salary : $21 - $24
