What are the responsibilities and job description for the Customer Service Advocate position at Benjamin Franklin Plumbing?
Key Responsibilities
As a Client Care Representative at Benjamin Franklin Plumbing, your key responsibilities include:
As a Client Care Representative at Benjamin Franklin Plumbing, your key responsibilities include:
- Answer incoming client calls promptly and professionally, ensuring that each call is resolved efficiently and effectively.
- Manage client accounts by updating information accurately and keeping them informed of any changes.
- Call Agreement Membership clients to schedule service appointments and ensure they receive timely reminders.
- Perform light email marketing and online marketing duties to promote our services and engage with customers.
- Collaborate with the Call Center Manager to achieve team goals and objectives.
