Head / Manager - Implementation & Customer Success

About Us

Benji is an API-first platform that enables leading reward programs and merchants to connect seamlessly so customers can verify their status / credentials, pay with points and earn points. Our goal is to bring down the barrier of reward program integration by decreasing the time to market of an integration from months / years to instant connectivity, with the industry’s most powerful API and reporting dashboard.

About the Role

We are looking for someone in the Chicago area for a hybrid model, 2-3 days per week in office. The Implementation & Customer Success Manager is responsible for overseeing the successful rollout of the Benji platform to enterprise customers. This role ensures smooth onboarding, implementation, and adoption of the software while managing strategic relationships with enterprise clients and partners. You will work cross-functionally with product, sales, engineering, and support teams to drive customer satisfaction, retention, and growth.

What You’ll Do

Implementation & Rollout :

• Lead end-to-end enterprise platform deployments, ensuring smooth configuration, data migration, and integrations.
• Collaborate with IT and business stakeholders on the customer side to align technical and operational requirements.
• Develop and execute implementation roadmaps, milestones, and success criteria.
• Identify bottlenecks and continuously improve rollout processes.

Customer & Partner Management :

Training and Technical Guidance :

Cross-functional Collaboration :

What We’re Looking For

We Provide

Why Should You Join Us?

This is an opportunity to join the company that is changing the way enterprises partner and manage rewards. We are looking for passionate people to make a huge impact and be defining members of the team. This team is incredibly scrappy and collaborative, and we enjoy doing what we do every single day and are obsessed with delivering the best product possible.