What are the responsibilities and job description for the Return Management Associate- Credit Return position at BENQ AMERICA CORP?
Careers at BenQ
Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life."
We are hiring a Credit Return Associate to support our RMA team. This role will be responsible for issuing RMAs for defective credit returns, reconciling received discrepancies, initiating disputes, and preparing various reports.
Duties & Responsibilities:
- Return for credit RMA management (ERP/Oracle, RMA Systems)
- Stock Rotation RMA management
- Resolving receiving errors reported by service WH via disputes or RMA updating
- Dispute return inaccuracies with all customers, specifically Amazon and Best Buy
- Process credit or debit memos for reconciliation of accounts at the request of Finance
- Prepare a weekly report for RMA returns
- Submit payment request for shipping invoices
- Submit monthly/quarterly reports and payment requests for Canada EHF
Required Experience, Knowledge, Skills, and Abilities:
- Proficient in ERP systems
- Ability to lift 30 lbs.
- Proficient in Microsoft Applications such as Excel, Word, and Outlook
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- Demonstrated effective communication skills, both verbal and written
Education:
Bachelors degree required
Compensation:
Based on experience, we offer a very competitive base salary plus bonus
Position Type:
- Full Time
- Office/Warehouse position- must be able to transition between the office (70%) and the warehouse (30%) to complete tasks
