Saints Ambassador (Game Day)

Reports to: Sr. Manager, Fan Experience Direct Reports: None FLSA Status: Part-time hourly, non-exempt   Application Deadline: Rolling Application Work Location: Caesars Superdome    Who we are: The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship.  We make it a priority to make all team members feel included and their opinions be heard. Together, we win!    Who you are: You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see its teams be the best. You are passionate, driven, ready to work hard and have fun.   Position Summary: The New Orleans Saints Fan Experience Department is seeking passionate, energetic individuals to join our team as Game Day Ambassadors for the 2025 season. This part-time, seasonal position is essential in providing exceptional customer service to fans attending New Orleans Saints games at the Caesars Superdome. As a Saints Ambassador, you will play a key role in ensuring a world-class experience for every fan.   What you will be doing: Be the first friendly face fans see upon arrival at the Caesars Superdome, setting the tone for an unforgettable game day experience. Assist the Fan Experience Department with fan relations during all home games for the New Orleans Saints, ensuring a safe and professional event. Build and maintain a deep understanding of the stadium facilities (entrances, ticket scanning, concessions, seating areas, event activations, amenities, etc.) to deliver top-tier service to fans. Proactively monitor key areas throughout the stadium campus, ensuring the safety and enjoyment of all fans and escalate issues through the appropriate channels. Perform other duties as assigned to ensure the seamless operation of game day events   What you’ll bring:  Previous experience in customer service and hospitality is preferred, but not required. Must be available to work all Saints home games, as well as additional potential pre-game duties (including playoffs) and other events throughout the season. Outstanding customer service and teamwork skills, with a focus on making each fan feel valued and welcome. A positive, "can-do" attitude with a commitment to professionalism and excellence. Strong work ethic, self-motivation, and dedication to delivering a superior fan experience. Exceptional leadership abilities, interpersonal skills, and the ability to connect with diverse groups of people. Excellent communication skills, with an ability to problem-solve, follow up, and leverage technology effectively. Flexibility to work varied hours, including nights, weekends, and holidays. Ability to lift up to 25 pounds as needed. Reliable transportation to and from events.