Ticket Operations Associate

Who we are: The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win! Who you are: You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it’s teams be the best. You are passionate, driven, and ready to work hard and have fun. Position Summary: The Ticket Operations Associate is responsible for providing support to all facets of the Ticket Operations Department of the New Orleans Pelicans and New Orleans Saints, including but not limited to the processing of sales ticket orders and requests as well as maintaining accounts. The Ticket Operations Associate also assists with all aspects of Box Office Management on game days.   This is a temporary, 10-month position based in Metairie, LA that runs from June 9, 2025 until April 17, 2026.   What you will be doing: Oversees the processing and delivery methods of all plan and single game ticket orders and requests Assists with the maintenance all accounts with regards to accounts’ financial details, seat relocations, seat/ticket upgrade requests, and the editing of account information based upon approved policies and procedures  Assists with the daily financial reporting to the Financial department, including delivery of account payments  Assists in all areas of ticket operations and reporting on game days Assists with managing of single game and season plan inventory Responsible for game day communication between Pelicans and Saints Ticket Operations’ and all box office staff  Possess a knowledge of the events in other departments in order to answer customer questions or direct them to the proper staff member   What you’ll bring: Must have excellent verbal and written communication skills Must have a strong teamwork mentality and truly enjoy helping others be successful Must be self-motivated, organized and be able to solve problems in real-time Must be comfortable in a faced paced environment and respond well to changes in direction Proficiency in the Microsoft Office suite Must be able to come to work promptly and regularly in accordance with NFL and NBA schedules, which will include some late nights and weekends, particularly during the respective seasons   What we offer: Medical Insurance options 401K Paid Holidays Wellness Program and Gym Membership