Operations Supervisor III - NFP

The Position

General Summary:

This is a supervisory professional position responsible for direct supervision of the work of community health workers in the Care Connect program. The supervisor will also create, coordinate, and maintain a Community Based Workforce Collaborative in support of the goals of Great Health Now's care coordination and health access initiatives. The responsibilities of this classification include planning, implementing and evaluating district operational programs for the community. Program supervisors develop, implement and monitor operational goals and objectives, and policy and procedures in alignment with the Department's strategic directions.

Essential duties may include but are not limited to:

• Manage programs and monitor progress on accomplishing program objectives, activities, and required reporting.

• Participate in planning, implementing and evaluating programs.
• Develop and maintain cooperative working relationships with all agency, local, and state partners.
• Participate in scheduled conference calls and meetings with state and regional partners related to program work.
• Supervise staff in accordance with BFHD policies and applicable laws to include scheduling, authorization of leave, performance evaluations.
• Oversee the planning and coordinating of training and orientation programs to meet staff needs and facilitate staff development.
• Perform performance evaluations; provided day-to-day coaching and on-the job training to staff; ensure competency requirements are met.
• Develop and/or approve program and department policies and procedures.
• Serve as a resource to professional staff, community organizations and to the public. May educate the public, professionals and the community by presenting topics within program areas.
• Provide assessment, program development and quality assurance for department and program populations.
• Oversee the delivery of assigned services to clients and the public.
• Identify resources and allocate staff to meet program needs.
• Analyze, evaluate and problem-solve client, staff and program issues.
• Participate in the research and assessment of community health needs.
• Manages program budgets and helps to gain program funding including supporting grant proposals.
• Perform some essential duties of assigned programs as needed including appropriate record-keeping and documentation.
• Ensure assigned program meets mandated regulations, maintains current program policies, and works toward program performance standards.
• Develops and periodically reviews program standards and care criteria.
• Assures regulations are applied legally and equitably; evaluates issues, denies, or suspends licenses and permits as assigned.
• Assurance of proper documentation/reporting.

• Knowledge of current practices, literature, and trends in public health nursing to include environmental, economic, psychological, social (e.g., family and group dynamics), cultural and linguistic issues or barriers impacting assessment, planning, delivery, and evaluation of health services to the community;
• Knowledge of consultation, teaching, and supervision methods and techniques;
• Knowledge of documentation, nursing diagnosis, and quality assurance;
• Knowledge of medical and legal policies, guidelines, principles, practices, and standards governing public health nursing as well as nursing specialization;
• Extensive knowledge of available community resources for referral and follow-up;
• Knowledge of planning, implementing, and evaluating public health nursing programs;
• Knowledge of budget and financial management principles and practices to include assessing costs relative to benefits of interventions and their outcomes;
• Knowledge of resources planning, management, and utilization;
• Knowledge of County personnel policies and practices governing the management and supervision of employees;
• Knowledge of management principles, practices, and techniques to include setting program priorities, assigning projects according to ability level and workload demands;
• Ability to perform complex technical nursing procedures and use medical equipment in delivering specialized services to the clients;
• Ability to manage human and/or facility emergencies and perform emergency treatments related to life-threatening conditions;
• Ability to interpret and apply the professional standards of nursing practice, County Health Department policies and procedures and applicable federal, state and County laws and regulations;
• Ability to build and develop relationships and partnerships with individuals and entities within and outside of the County;
• Ability to relate well to clients from varied backgrounds and different situations; Ability to manage or diffuse situations involving clients or County staff who may appear difficult, hostile or distressed;
• Ability to identify problems and make sound, well-informed, and objective decisions or judgments relating to client health care;
• Ability to assess the quality, appropriateness, implications, and impact of decisions or judgments made by others and identify courses of corrective action, where appropriate;
• Ability to communicate verbally and in writing with individuals and groups of all sizes to include delivery of informal or formal presentations;
• Ability to participate in hearings or court cases, as necessary;
• Ability to prepare public health communications, technical and non-technical reports, briefings, testimonies, and other written material, for dissemination to media groups and the community;
• Ability to prepare written justifications for budget, personnel, or other resource requests and expenditures;
• Ability to conduct systematic and objective inquiry or evaluation of public health programs and services through data collection, analysis, and interpretation, and report results;
• Ability to apply or introduce technology to facilitate decision-making, enable electronic recordkeeping, and to support collaboration and foster communication across the nursing workforce and with the community;
• Ability to deal calmly and effectively with high stress situations, including a fast-paced work environment, hostile, manipulative or potentially dangerous situations, complex caseloads or multiple work sites;
• Ability to manage multiple programs, balancing stakeholder, staff, and client needs.

The Requirements & Selection Process

MINIMUM QUALIFICATIONS: Graduation from a college or university accredited by the National League for Nursing or the Commission on Collegiate Nursing Education with a bachelor's degree in nursing Qualifying experience may include experience in ambulatory care settings such as outpatient clinics that incorporate community outreach/education as part of services or specialty settings that incorporate teaching, community outreach, resource referrals, etc. as part of a health care continuum; Desired Qualifications: Three or more years of progressive leadership experience in a public health or community setting, including at least two years of professional staff supervision. Two or more years of post-licensure experience providing health services to pregnant and/or post-partum women, infants, and/or children, including at least one year of experience in maternity and /or pediatric case management and/or care coordination in a public health/community health setting. Highly desirable to have experience providing Nurse-Family Partnership services; maternal child home visiting; care coordination for high-risk pregnant women and infants; working on multi-disciplinary teams; community partnership development; working with ethnically diverse populations; and health education/health promotion. Certification Licensure: Active Washington State RN license required.

Qualifications

To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: Bachelor's degree and five years' experience in a related health field, business management or public administration, or the equivalent combination of education and experience to perform the essential functions of work.

Licensure/Certification: A position assigned to this classification may have a required license or certification related to the field of work i.e., Registered Nurse, Registered Environmental Health Specialist, etc. A valid Washington State Driver's License is required.

SELECTION PROCESS: The most qualified applicants, based in part upon evaluation of the completed application and related information will be invited for an interview. Or apply directly on our website Job Listings - Benton Franklin Health District Jobs

Criminal Background Check required upon candidate selection.

Salary : $5,726 - $6,313