What are the responsibilities and job description for the Scheduler | Remote position at BENTON TECHNICAL SERVICES INC?
Scheduler | Remote
Location: Remote
Department: Scheduling/Dispatching
Employment Type: Full-time
At Benton Technical Services (BTS), our mission is to deliver unparalleled quality in bringing fiber to homes and businesses across the United States, supporting the infrastructure of technological advancement, and bridging the rural digital divide. We are committed to excellence in every project, ensuring reliable and high-performance connectivity that empowers our communities, with the agility to tackle projects of any scope. Our dedication to quality work, loyalty to our clients, and fostering strong partnerships are the cornerstones of our company. We strive to be the trusted partner in
Benton Technical Services specializes in all aspects of aerial and underground FTTH/FTTP construction. With over 20 years of experience building and maintaining fiber optic and legacy communication systems, we are counted on for our owner-operated team to deliver unparalleled quality and customer service. Our customers have included many of the nation’s largest MSOs and our markets have encompassed everything from urban metro projects to rural communities and in between. Our clients and service partners alike enjoy the benefit of knowing they're working with a reliable and reputable company, dedicated to delivering a hands-on experience, from start to finish.
Job Summary:
The main function of the Scheduler is to schedule installation appointments and service calls for our FTTH Technicians. To succeed in this role, you should be an intuitive self-starter who excels at problem solving, have excellent time management and communication skills, as you’ll collaborate with customers and our Technicians to deliver results on deadlines.
Duties and Responsibilities:
- Locate address via map and input utility locate requests.es via map and input utility locate requests.
- Contact clients to efficiently schedule installation appointments.
- Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate.
- Follow up and interact with customers and installation teams.
- Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules.
- Accurately document all telephone calls in computer based system in a timely manner
- Review Installer Reports and reconcile discrepancies as needed.
- Work well within a team.
- Participate in quality assurance processes/programs/initiatives as requested.
Requirements and Qualifications:
- High school diploma or equivalent
- Strong customer phone service background
- Excellent written, verbal, interpersonal and communication skills
- Minimum 2-4 years scheduling experience; preferably in Installation and/or Customer Service
- Proficient use of mapping applications such as Google Maps
- Strong MS Outlook, Teams, Word, and Excel skills
- Ability to multi-task, be organized, efficient, accurate, and accountable
- Strong work ethic and capacity to handle high work volume in a teamwork environment.
Benton Technical Services is an EOE. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, and or sexual orientation/gender identity, age or genetic information. We participate in the E-Verify Employment Verification Program
