What are the responsibilities and job description for the Customer Service Representative Level II position at Beontag?
About Us
Beontag is a global business enabler that serves as one of the world’s leading providers of IoT solutions and graphic and label materials. With operations in more than 20 countries and a footprint in over 40 markets, the multinational company offers end-to-end product capabilities for a range of industries and businesses, driving seamless communication between companies, products, and people.
Beontag’s business is underpinned by modern manufacturing facilities, strategic investments, R&D, and a range of highly qualified teams. Beontag is fully committed to enabling positive impacts across the entire value chain. As a member of the UN Global Compact since 2021, Beontag offers its customers a series of increasingly sustainable products while also working towards a diverse and equitable work environment.
Overview
We are seeking a highly motivated and experienced Customer Service Representative to join our growing team. The ideal candidate will have a strong and demonstrated background of fast, expedient and accurate response times to customers with exceptional written and verbal communication skills. This critical role requires you to be the customer champion in all situations. You will need to advocate on behalf of the customer with internal stakeholders, will need to have the ability to stay calm and manage difficult situations, work well under pressure, while also being proactive in managing customer orders for the best service and delivery.
Responsibilities
Order Processing & Customer Interaction
Ability to apply common sense understanding to carry out detailed and involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The ability to recognize and evaluate technical issues and limitations is required. The ability to define and manage expectations is critical. The ability to make sound decisions and actions is required.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to use the computer to complete the computer skills required above. The employee is required to stand, walk and sit. The employee must occasionally lift and/or move up to 50 pounds.
This job has no supervisory responsibilities.
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Beontag is a global business enabler that serves as one of the world’s leading providers of IoT solutions and graphic and label materials. With operations in more than 20 countries and a footprint in over 40 markets, the multinational company offers end-to-end product capabilities for a range of industries and businesses, driving seamless communication between companies, products, and people.
Beontag’s business is underpinned by modern manufacturing facilities, strategic investments, R&D, and a range of highly qualified teams. Beontag is fully committed to enabling positive impacts across the entire value chain. As a member of the UN Global Compact since 2021, Beontag offers its customers a series of increasingly sustainable products while also working towards a diverse and equitable work environment.
Overview
We are seeking a highly motivated and experienced Customer Service Representative to join our growing team. The ideal candidate will have a strong and demonstrated background of fast, expedient and accurate response times to customers with exceptional written and verbal communication skills. This critical role requires you to be the customer champion in all situations. You will need to advocate on behalf of the customer with internal stakeholders, will need to have the ability to stay calm and manage difficult situations, work well under pressure, while also being proactive in managing customer orders for the best service and delivery.
Responsibilities
Order Processing & Customer Interaction
- Accurately enter and manage customer orders in the ERP system, ensuring correctness in product selection, pricing, and shipping details.
- Provide order status updates, tracking information, and issue resolution in a professional and timely manner.
- Develop strong relationships with customers to understand their needs and proactively offer solutions.
- Gain expertise in graphic label materials, adhesives, and printing processes to better assist customers.
- Identify and report quality or process issues, working with the operations team to implement corrective actions.
- Educate customers on material options, printing compatibility, and performance attributes to ensure they select the best product for their application.
- Work closely with production, planning, and logistics teams to align customer expectations with production capacity.
- Communicate customer requirements to purchasing for necessary material sourcing.
- Assist in inventory management coordination by flagging potential stock shortages or delays.
- Utilize ERP and CRM systems to process orders and manage customer records efficiently.
- Support team members in system training and process improvements for better efficiency.
- Handle multi-channel inquiries via phone, email, and online platforms.
- Minimum of 5-7 years of experience in customer service.
- Strong relationship management skills.
- Ability to interact with professionalism.
- Excellent communication and listening skills.
- Friendly with a professional tone and phone manner.
- Other job duties as assigned.
Ability to apply common sense understanding to carry out detailed and involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The ability to recognize and evaluate technical issues and limitations is required. The ability to define and manage expectations is critical. The ability to make sound decisions and actions is required.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to use the computer to complete the computer skills required above. The employee is required to stand, walk and sit. The employee must occasionally lift and/or move up to 50 pounds.
This job has no supervisory responsibilities.
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
