night crew clerk

Summary of the Position

• A1 Acts in a safe manner protecting each associate, customer, vendor and all other individuals with whom the person comes in contact from injury.
• A2 Serves the customer in a friendly manner; Complies with company shop program
• A3 Assures that the store is stocked with product and presentable to the customers before the start of the business day.
• A4 Responsible for customer satisfaction, associate morale, and contributes to the effective and efficient operation of the night crew; while acting as a member of the total store team.

Task Measurement

• A1 Punches in on Unitime clock as scheduled - ready, willing, and able to start work as scheduled
  • Ready, willing, and able to start work as scheduled; Be on time for your shift; Report to the Night Crew Chief; Call at least four hours before shift if you are going to be absent or tardy
• A2 100% adherence to the Dress Code
  • 100% adherence to the Dress Code; All articles of clothing are clean and presentable
• A3 Be knowledgeable and able to perform each of the duties assigned
  • Continuous learning and improved capability to perform tasks and duties within the department
• A4 Observe all store rules and company policies
  • Smooth and efficient operations of the department and cooperation with all directions of the management team
• A5 Observe all safety rules and regulations regarding use of equipment
  • No injuries to yourself, the customer, fellow associates, and anyone else who may be involved; Know how to handle case cutters; Be aware of the proper handling of cleaning solutions; Know how to use the baler, fork lifts, pallet jacks, and compactors
• A6 Practices safe procedures regarding lifting
  • Use the proper methods of lifting boxes and product to insure no injuries to yourself, the customer, fellow associates, and anyone else who may be involved; Use the strength of your legs to lift boxes and not the muscles of your back
• A7 Stretch muscles before beginning work
  • 5 minutes of stretching and loosening up to prevent injuries; Regular stretching should be done during the work shift to keep loose
• A8 Break down the load T
  • ake product off the pallet; Place on a cart; Move the cart to various locations in the aisle; Cut open boxes using proper safety methods; Put product on shelf neatly; Faced; With label facing forward; Above the correct MSI Tag; Above the appropriate hole and properly stocked
• A9 Dress down the aisle
  • Front the merchandise, pulling all product forward to the appropriate line so that the entire aisle looks full; All labels faced forward; All product must be placed above the correct panel; No product in other holes
• A10 Cutting the boxes
  • Blade faces away from you and into the box; Cut around the box
• A11 Lifting boxes
  • Squat your legs down; Use the strength of your legs to lift boxes
• A12 Removes dead stock to the back room and asterisk the product
  • Put dead stock on cart, move to the back room in the appropriate place in the back room; Correctly label product with asterisk (*)
• A13 Checks dead stock
  • Attempt to put dead stock on the shelf
• A14 Works dead stock
  • Go to the back room, pull from cart, and load onto shelf
• A15 Rotates product for safety and presentation
  • Old product in the front or bottom or nearest the customer; New product in the back or on top or the farthest from the customer; Product should be rotated or removed from the shelf and thrown into proper receptacle if it is out of code or out of date; Product in neat symmetrical lines; Product placed to create eye appeal; "Holes or Gaps" not filled in with other merchandise, but no gaps in the flow of the merchandise on the shelf.
• A16 Floor is safe, clean, and debris free
  • No spillage; No food particles; No plastic wrap; No debris; No boxes; No pallets; No product lying on the floor
• A17 Provides extraordinary customer service
  • Help locate items for the customers; Go the extra mile even if it is not requested directly; Give directions and store/ department locations; Suggest added items for additional sales; Suggest substitution; Customize order when requested by the customer;
• A18 Removes cardboard
  • Get rid of cardboard; Go to the baler; Put cardboard in the baler and compress; When baler is full, make a bale
• A19 Cleans the aisle
  • Pick up damages and spilled items, and removes them from the floor; Also any excess debris and/or plastic
• A20 Ad items full
  • Take special attention to fill all sale items with product; Make the display look full and appealing to the customer; All displays should be packed out so that it is stable and unlikely to fall on the customer
• A21 Separates damages
  • Remove dented, torn, and damaged product and separate from good product; Damaged product taken to the back room to the receiver for reclamation
• A22 Clears the aisle at the end of the shift
  • Remove tables, carts, and pallets from the floor and put into appropriate place or back room
• A23 Checks in with Night Crew Chief at the end of the shift before leaving
  • Confirm completion of assignment as required before leaving the facility
• A24 Identifies holes in the shelf
  • Identify holes in stock and notifies the night crew chief
• A25 Reviews invoices
  • Check on-hand to be sure proper inventory levels are maintained; Eliminating and adding product to balance the load
• A26 Do other assignments as directed by night crew supervisor
  • Cooperation with all management directions

Position Behaviors

• A1 Safe in every action taken; Lifting only the appropriate weights in the appropriate manner; Doing each task using proper, safe, and efficient techniques
• A2 100 % focus on the customer at all times when a customer is in the store
• A3 Willing to go the extra mile; Beyond the call of duty with customers and associates
• A4 Make eye contact; Greeting; Obviously interested in the customer
• A5 Helpful to other associates
• A6 Enthusiastic and positive attitude at all times
• A7 Clean and presentable appearance
• A8 Meticulous attention to all details of the position
• A9 Quick response; Fast; Gets results with speed and safety
• Tools and Equipment Required
• A1 Power jacks
• A2 Box cutters
• A3 Baler
• A4 Hand jacks
• A5 Tables
• A6 Brooms
• A7 Spray Cleaners
• A8 Phones

Knowledge and Skills Required

• A1 Knowledge and understanding of the business
• A2 Knowledge of company policies and procedures
• A3 3 Steps to Success

Internal Customers
Task Expectations and Measurement of Success

• A1 Management and other associates
  • Cooperative team spirit; Sharing information to improve the entire operation of the store; Information provided on time and accurately; Treated honestly and with respect; Taking personal responsibility for the job you are assigned

External Customers
Task Expectations and Measurement of Success

• A1 Customers and vendors
  • Product handled safely and with care; Clean and presentable presentation of person and product; Treated with respect and attentive to their needs; Accurate in each phase of the transaction; Positive and friendly approach at all times; 100% attention and focus on the customer at all times; Hello; Parting comments; Look them in the eye; Smile; Go the extra mile on each and every transaction

Comments:
The night crew clerk is an important position within the store. Many customers make their decisions to shop at our store because of the quality and variety of our departments and specifically the many grocery items that we make available to them. This position is responsible for creating an appealing presentation of the tremendous variety and selection of products that we offer. This position is responsible for getting the product on the shelves for our customers to purchase. Our customers trust the safety of the products we sell. We must do everything to give them the right price and the right items when they want it. The night crew clerk can make the difference by the way he or she does their job. We need to treat each individual like a guest in our home -- with courtesy, friendliness and the respect that they deserve.

Minimum Background, Experience, and Requirements

• A1 Supermarket specific department experience; thoroughly knowledgeable of the products, tools, and operations of the night crew
• A2 Competent knowledge of the basic mathematics of the supermarket business
• A3 Able to read and understand the English language with proficiency
• A4 Able to meet the standards of Safety, Friendliness, Presentation, and Efficiency of the store
• A5 Willing to support the basic values, philosophy, rules, and policies of the company in each of the activities within his or her responsibilities.
• A6 Must be able to Lift heavy objects up to 50 pounds; Climb a ladder to retrieve product; Sweep and mop floors and maintain all other cleanliness standards;
• A7 Have sufficient physical mobility to respond to fire and other safety emergencies;
• A8 Tolerate moderate amounts of dust during routine housekeeping duties.
• A9 Able to work holidays, weekends and at night
• A10 Reliable, good work ethic, high integrity, and drug free
• A11 Ability to stand for four consecutive hours, without restrictions
• A12 Good team player; able to work with fellow associates to achieve goals