Dispatcher

Freight Dispatcher Job Summary

The Freight Dispatcher will oversee the daily coordination of all building material shipments. The Freight Dispatcher will ensure a product arrives in a timely and efficient manner, while also providing outstanding customer service. The position requires excellent communication skills, attention to detail, and the ability to multitask.

Freight Dispatcher Duties and Responsibilities

• Manages load building team and drivers and time off requests.
• Coordinate the pickup, delivery, and tracking of freight orders.
• Track shipments to ensure timely delivery.
• Maintain communication with customers, carriers, and other transportation personnel.
• Monitor and update order status in the transportation management system.
• Resolve any customer issues or complaints in a timely and professional manner.
• Communicate any delays or other potential issues to the customer.
• Monitor driver’s hours of service and coordinate necessary breaks or rest periods.
• Ensure compliance with all applicable local, state, and federal regulations.
• Manages load building team and drivers and time off requests.
• Able to multitask and prioritize tasks in a high-pressure environment.
• Additional items as required to complete the job.
• · Flexibility to work weekends and nights, when necessary

Preferred Qualifications:

• High school diploma or General Education Degree (GED)
• 2 years of freight dispatching experience preferred.
• Deep understanding of transportation planning, including route planning, load optimization, and regulatory compliance.
• Excellent communication and interpersonal skills, with the ability to effectively interact with drivers, customers, and team members.
• Strong problem-solving abilities, with the capacity to quickly assess situations and implement effective solutions.
• Proficiency in transportation management software and tools, with the ability to learn new systems as needed.
• Familiarity with industry regulations and best practices, including DOT regulations and safety protocols.