What are the responsibilities and job description for the BereaCorps: Business Development and Guest Relations Associate position at Berea College?
JOB
BereaCorps positions are grant-funded, one-year contract positions from June 1, 2025 - May 31, 2026, with the possibility of a one-year extension. The positions are only available to 2024 and May 2025 Berea graduates that have completed all of their coursework by May 2025.The BereaCorps Guest Relations Associate will report directly to the Director of Business Development and Guest Relations. This person will assist with efforts to increase sales at our retail and online outlets, as well as to attract tour groups to visit our campus. They will assist in the coordination of events and activities for the tour groups, ensuring every visit is a learning experience about the College, its mission, and its history. Each visit will be personalized based on the interests of the group. The person will help foster relationships with the managers of the various Berea College Trace entities and provide training to staff, faculty, and students of those entities. Overall, this position will help bring new guests to the campus and will ensure that every detail of their visit meets our high standards for outstanding customer/guest service.
EXAMPLE OF DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversight of social media platforms for Log House, Visitor Center, and Trace. Oversight of Visitor Center, Log House, and Trace web/ e-commerce sites.Plan and organize events that bring awareness to the retail stores and to the College. The Guest Relations Associate will assist on the sales floors of both the Log House and the Visitor Center when needed to fill in gaps in coverage (when there are no students due to class conflicts as well as manager vacations)The Guest Relations Associate (GRA) will work in conjunction with the Director of Business Development and Guest Relations to be of service to the Boone Tavern and their guests, assisting with guest agendas and helping to schedule activities with our campus community and centers. They will have a clear and thorough understanding of the entities on the Berea College Trace and will keep current on all events and activities at those entities so that they can use them to plan amazing experiences for our guests. The GRA will help bring other college entities into the Trace (theatre, music, dance), thereby increasing the number of campus touchpoints for guest experiences. The GRA will help find and solicit new groups to visit our campus, making calls, sending emails, and making personal visits as needed. Work collaboratively with City and State tourism.Train as a tour guide to be able to give all offered tours so that when Visitor Center guides are unavailable, GRA can give the tours. Learn and become fluent in the history of the college and of Berea College Craft so that every single group that comes to visit leaves with a thorough understanding of our mission. Work closely with the Forest Outreach Center to capitalize on the current trend in adventure / eco tourism. Implement metrics to be able to capture both the financial and the good will aspects of each group visit. In support of Berea College’s great commitments this position requires student supervision. The fourth great commitment is to promote learning and serving in community through the student labor program, honoring the dignity and utility of all work, mental and manual, and taking pride in work well done. The Supervision would include scheduling, assigning and approving work performed. Developing students about common workplace acumen and giving them tangible work experience is an expected outcome. To learn more about the student labor program and requirements on this position.Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty and students.
BereaCorps positions are grant-funded, one-year contract positions from June 1, 2025 - May 31, 2026, with the possibility of a one-year extension. The positions are only available to 2024 and May 2025 Berea graduates that have completed all of their coursework by May 2025.The BereaCorps Guest Relations Associate will report directly to the Director of Business Development and Guest Relations. This person will assist with efforts to increase sales at our retail and online outlets, as well as to attract tour groups to visit our campus. They will assist in the coordination of events and activities for the tour groups, ensuring every visit is a learning experience about the College, its mission, and its history. Each visit will be personalized based on the interests of the group. The person will help foster relationships with the managers of the various Berea College Trace entities and provide training to staff, faculty, and students of those entities. Overall, this position will help bring new guests to the campus and will ensure that every detail of their visit meets our high standards for outstanding customer/guest service.
EXAMPLE OF DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversight of social media platforms for Log House, Visitor Center, and Trace. Oversight of Visitor Center, Log House, and Trace web/ e-commerce sites.Plan and organize events that bring awareness to the retail stores and to the College. The Guest Relations Associate will assist on the sales floors of both the Log House and the Visitor Center when needed to fill in gaps in coverage (when there are no students due to class conflicts as well as manager vacations)The Guest Relations Associate (GRA) will work in conjunction with the Director of Business Development and Guest Relations to be of service to the Boone Tavern and their guests, assisting with guest agendas and helping to schedule activities with our campus community and centers. They will have a clear and thorough understanding of the entities on the Berea College Trace and will keep current on all events and activities at those entities so that they can use them to plan amazing experiences for our guests. The GRA will help bring other college entities into the Trace (theatre, music, dance), thereby increasing the number of campus touchpoints for guest experiences. The GRA will help find and solicit new groups to visit our campus, making calls, sending emails, and making personal visits as needed. Work collaboratively with City and State tourism.Train as a tour guide to be able to give all offered tours so that when Visitor Center guides are unavailable, GRA can give the tours. Learn and become fluent in the history of the college and of Berea College Craft so that every single group that comes to visit leaves with a thorough understanding of our mission. Work closely with the Forest Outreach Center to capitalize on the current trend in adventure / eco tourism. Implement metrics to be able to capture both the financial and the good will aspects of each group visit. In support of Berea College’s great commitments this position requires student supervision. The fourth great commitment is to promote learning and serving in community through the student labor program, honoring the dignity and utility of all work, mental and manual, and taking pride in work well done. The Supervision would include scheduling, assigning and approving work performed. Developing students about common workplace acumen and giving them tangible work experience is an expected outcome. To learn more about the student labor program and requirements on this position.Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty and students.
